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Europe Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

Published: Aug-2017 | Format: PDF | Global Info Research | Number of pages: 123 | Code: MRS - 154362

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

Scope of the Report:
This report focuses on the Contact Center in Europe market, especially in Germany, UK, France, Russia, and Italy. This report categorizes the market based on manufacturers, countries, type and application.

Market Segment by Manufacturers, this report covers
    Teleperformance
    Convergys (Stream)
    Sykes Enterprises Inc.
    Transcom
    Atento
    Arvato
    West Corporation
    Acticall (Sitel)
    TeleTech Holdings Inc.
    Comdata Group
    Serco
    Concentrix

Market Segment by Countries, covering
    Germany
    UK
    France
    Russia
    Italy

Market Segment by Type, covers
    Type 1
    Type 2

Market Segment by Applications, can be divided into
    Telecommunication
    Banking, Financial Services and Insurance (BFSI)
    Government and Public Sector
    Healthcare and Life Sciences
    Retail and Consumer Goods
    Others

There are 17 Chapters to deeply display the Europe Contact Center market.

Chapter 1, to describe Contact Center Introduction, product type and application, market overview, market analysis by countries, market opportunities, market risk, market driving force;

Chapter 2, to analyze the manufacturers of Contact Center, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;

Chapter 3, to display the competitive situation among the top manufacturers in Europe, with sales, revenue and market share in 2016 and 2017;

Chapter 4, to show the Europe market by countries, covering Germany, UK, France, Italy and Russia, with sales, price, revenue and market share of Contact Center, for each country, from 2012 to 2017;

Chapter 5 and 6, to show the market by type and application, with sales, price, revenue, market share and growth rate by type and application, from 2012 to 2017;

Chapter 7, 8, 9, 10 and 11, to analyze the key countries by manufacturers, Type and Application, covering Germany, UK, France, Italy and Russia, with sales, revenue and market share by manufacturers, types and applications;

Chapter 12, Contact Center market forecast, by countries, type and application, with sales, price, revenue and growth rate forecast, from 2017 to 2022;

Chapter 13, to analyze the manufacturing cost, key raw materials and manufacturing process etc.

Chapter 14, to analyze the industrial chain, sourcing strategy and downstream end users (buyers);

Chapter 15, to describe Contact Center sales channel, distributors, traders, dealers etc.

Chapter 16 and 17, to describe Contact Center Research Findings and Conclusion, Appendix, methodology and data source
Table of Contents
1 Market Overview
    1.1 Contact Center Introduction
    1.2 Market Analysis by Type
        1.2.1 Type 1
        1.2.2 Type 2
    1.3 Market Analysis by Applications
        1.3.1 Telecommunication
        1.3.2 Banking, Financial Services and Insurance (BFSI)
        1.3.3 Government and Public Sector
        1.3.4 Healthcare and Life Sciences
        1.3.5 Retail and Consumer Goods
        1.3.6 Others
    1.4 Market Analysis by Countries
        1.4.1 Germany Status and Prospect (2012-2022)
        1.4.2 France Status and Prospect (2012-2022)
        1.4.3 UK Status and Prospect (2012-2022)
        1.4.4 Russia Status and Prospect (2012-2022)
        1.4.5 Italy Status and Prospect (2012-2022)
    1.5 Market Dynamics
        1.5.1 Market Opportunities
        1.5.2 Market Risk
        1.5.3 Market Driving Force
2 Manufacturers Profiles
    2.1 Teleperformance
        2.1.1 Profile
        2.1.2 Contact Center Type and Applications
            2.1.2.1 Type 1
            2.1.2.2 Type 2
        2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.1.4 Business Overview
        2.1.5 Teleperformance News
    2.2 Convergys (Stream)
        2.2.1 Profile
        2.2.2 Contact Center Type and Applications
            2.2.2.1 Type 1
            2.2.2.2 Type 2
        2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.2.4 Business Overview
        2.2.5 Convergys (Stream) News
    2.3 Sykes Enterprises Inc.
        2.3.1 Profile
        2.3.2 Contact Center Type and Applications
            2.3.2.1 Type 1
            2.3.2.2 Type 2
        2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.3.4 Business Overview
        2.3.5 Sykes Enterprises Inc. News
    2.4 Transcom
        2.4.1 Profile
        2.4.2 Contact Center Type and Applications
            2.4.2.1 Type 1
            2.4.2.2 Type 2
        2.4.3 Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.4.4 Business Overview
        2.4.5 Transcom News
    2.5 Atento
        2.5.1 Profile
        2.5.2 Contact Center Type and Applications
            2.5.2.1 Type 1
            2.5.2.2 Type 2
        2.5.3 Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.5.4 Business Overview
        2.5.5 Atento News
    2.6 Arvato
        2.6.1 Profile
        2.6.2 Contact Center Type and Applications
            2.6.2.1 Type 1
            2.6.2.2 Type 2
        2.6.3 Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.6.4 Business Overview
        2.6.5 Arvato News
    2.7 West Corporation
        2.7.1 Profile
        2.7.2 Contact Center Type and Applications
            2.7.2.1 Type 1
            2.7.2.2 Type 2
        2.7.3 West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.7.4 Business Overview
        2.7.5 West Corporation News
    2.8 Acticall (Sitel)
        2.8.1 Profile
        2.8.2 Contact Center Type and Applications
            2.8.2.1 Type 1
            2.8.2.2 Type 2
        2.8.3 Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.8.4 Business Overview
        2.8.5 Acticall (Sitel) News
    2.9 TeleTech Holdings Inc.
        2.9.1 Profile
        2.9.2 Contact Center Type and Applications
            2.9.2.1 Type 1
            2.9.2.2 Type 2
        2.9.3 TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.9.4 Business Overview
        2.9.5 TeleTech Holdings Inc. News
    2.10 Comdata Group
        2.10.1 Profile
        2.10.2 Contact Center Type and Applications
            2.10.2.1 Type 1
            2.10.2.2 Type 2
        2.10.3 Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.10.4 Business Overview
        2.10.5 Comdata Group News
    2.11 Serco
        2.11.1 Profile
        2.11.2 Contact Center Type and Applications
            2.11.2.1 Type 1
            2.11.2.2 Type 2
        2.11.3 Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.11.4 Business Overview
        2.11.5 Serco News
    2.12 Concentrix
        2.12.1 Profile
        2.12.2 Contact Center Type and Applications
            2.12.2.1 Type 1
            2.12.2.2 Type 2
        2.12.3 Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.12.4 Business Overview
        2.12.5 Concentrix News
3 Europe Contact Center Market Competition, by Manufacturer
    3.1 Europe Contact Center Sales and Market Share by Manufacturer (2016-2017)
    3.2 Europe Contact Center Revenue and Market Share by Manufacturer (2016-2017)
    3.3 Europe Contact Center Price by Manufacturers (2016-2017)
    3.4 Market Concentration Rate
        3.4.1 Top 3 Contact Center Manufacturer Market Share
        3.4.2 Top 5 Contact Center Manufacturer Market Share
    3.5 Market Competition Trend
4 Europe Contact Center Market Analysis by Countries (2012-2017)
    4.1 Europe Contact Center Sales Market Share by Countries (2012-2017)
    4.2 Europe Contact Center Sales by Countries (2012-2017)
    4.3 Europe Contact Center Revenue (Value) by Countries (2012-2017)
5 Europe Market Segmentation Contact Center by Type
    5.1 Europe Contact Center Sales, Revenue and Market Share by Type (2012-2017)
        5.1.1 Europe Contact Center Sales and Market Share by Type (2012-2017)
        5.1.2 Europe Contact Center Revenue and Market Share by Type (2012-2017)
    5.2 Type 1 Sales Growth and Price
        5.2.1 Europe Type 1 Sales Growth (2012-2017)
        5.2.2 Europe Type 1 Price (2012-2017)
    5.3 Type 2 Sales Growth and Price
        5.3.1 Europe Type 2 Sales Growth (2012-2017)
        5.3.2 Europe Type 2 Price (2012-2017)
6 Europe Market Segmentation Contact Center by Application
    6.1 Europe Contact Center Sales Market Share by Application (2012-2017)
    6.2 Telecommunication Sales Growth (2012-2017)
    6.3 Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)
    6.4 Government and Public Sector Sales Growth (2012-2017)
    6.5 Healthcare and Life Sciences Sales Growth (2012-2017)
    6.6 Retail and Consumer Goods Sales Growth (2012-2017)
    6.7 Others Sales Growth (2012-2017)
7 Germany Contact Center Sales, Revenue, by Type, Application and Manufacturers
    7.1 Germany Contact Center Revenue, Sales and Growth Rate (2012-2017)
    7.2 Germany Contact Center Sales and Market Share by Type (2012-2017)
    7.3 Germany Contact Center Sales by Application (2012-2017)
    7.4 Germany Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)
        7.4.1 Germany Contact Center Sales and Market Share by Manufacturer (2016-2017)
        7.4.2 Germany Contact Center Revenue and Market Share by Manufacturer
    7.5 Germany Contact Center Export and Import (2012-2017)
8 UK Contact Center Sales, Revenue, by Type, Application and Manufacturers
    8.1 UK Contact Center Revenue, Sales and Growth Rate (2012-2017)
    8.2 UK Contact Center Sales and Market Share by Type (2012-2017)
    8.3 UK Contact Center Sales by Application (2012-2017)
    8.4 UK Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)
        8.4.1 UK Contact Center Sales and Market Share by Manufacturer
        8.4.2 UK Contact Center Revenue and Market Share by Manufacturer
    8.5 UK Contact Center Export and Import (2012-2017)
9 France Contact Center Sales, Revenue, by Type, Application and Manufacturers
    9.1 France Contact Center Revenue, Sales and Growth Rate (2012-2017)
    9.2 France Contact Center Sales and Market Share by Type (2012-2017)
    9.3 France Contact Center Sales by Application (2012-2017)
    9.4 France Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)
        9.4.1 France Contact Center Sales and Market Share by Manufacturer
        9.4.2 France Contact Center Revenue and Market Share by Manufacturer
    9.5 France Contact Center Export and Import (2012-2017)
10 Russia Contact Center Sales, Revenue, by Type, Application and Manufacturers
    10.1 Russia Contact Center Revenue, Sales and Growth Rate (2012-2017)
    10.2 Russia Contact Center Sales and Market Share by Type
    10.3 Russia Contact Center Sales by Application (2012-2017)
    10.4 Russia Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)
        10.4.1 Russia Contact Center Sales and Market Share by Manufacturer
        10.4.2 Russia Contact Center Revenue and Market Share by Manufacturer
    10.5 Russia Contact Center Export and Import (2012-2017)
11 Italy Contact Center Sales, Revenue, by Type, Application and Manufacturers
    11.1 Italy Contact Center Revenue, Sales and Growth Rate (2012-2017)
    11.2 Italy Contact Center Sales and Market Share by Type
    11.3 Italy Contact Center Sales by Application (2012-2017)
    11.4 Italy Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)
        11.4.1 Italy Contact Center Sales and Market Share by Manufacturer
        11.4.2 Italy Contact Center Revenue and Market Share by Manufacturer
    11.5 Italy Contact Center Export and Import (2012-2017)
12 Contact Center Market Forecast (2017-2022)
    12.1 Europe Contact Center Sales, Revenue and Growth Rate (2017-2022)
    12.2 Contact Center Market Forecast by Countries (2017-2022)
        12.2.1 Germany Contact Center Sales Forecast (2017-2022)
        12.2.2 UK Contact Center Sales Forecast (2017-2022)
        12.2.3 France Contact Center Sales Forecast (2017-2022)
        12.2.4 Russia Contact Center Sales Forecast (2017-2022)
        12.2.5 Italy Contact Center Sales Forecast (2017-2022)
    12.3 Contact Center Market Forecast by Type (2017-2022)
    12.4 Contact Center Market Forecast by Application (2017-2022)
13 Contact Center Manufacturing Cost Analysis
    13.1 Contact Center Key Raw Materials Analysis
        13.1.1 Key Raw Materials
        13.1.2 Price Trend of Key Raw Materials
        13.1.3 Key Suppliers of Raw Materials
        13.1.4 Market Concentration Rate of Raw Materials
    13.2 Proportion of Manufacturing Cost Structure
        13.2.1 Raw Materials
        13.2.2 Labor Cost
        13.2.3 Manufacturing Expenses
    13.3 Manufacturing Process Analysis of Contact Center
14 Industrial Chain, Sourcing Strategy and Downstream Buyers
    14.1 Contact Center Industrial Chain Analysis
    14.2 Upstream Raw Materials Sourcing
    14.3 Raw Materials Sources of Contact Center Major Manufacturers in 2015
    14.4 Downstream Buyers
15 Sales Channel, Distributors, Traders and Dealers
    15.1 Sales Channel
        15.1.1 Direct Marketing
        15.1.2 Indirect Marketing
        15.1.3 Marketing Channel Future Trend
    15.2 Distributors, Traders and Dealers
16 Research Findings and Conclusion
17 Appendix
    17.1 Methodology
    17.2 Analyst Introduction
    17.3 Data Source

                        
            

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