Insights into the Industry

The it service management (itsm) industry has been witnessing optimal growth in recent years and is likely to continue even in upcoming years. The growth of it service management (itsm) ’s industry size can be attributed to rising investments in research & development activities, entry of new players, product innovation, technological breakthroughs, effective allocation of resources, and growing competition among business rivals to expand its regional as well as customer base. Supportive government policies and incentives, as well as favorable laws, are projected to determine the growth of the it service management (itsm) market in foreseeable future. An increase in the spending capacity of customers with the rise in disposable income will further contribute towards it service management (itsm) 's market proceeds.

This market research report is a comprehensive overview of the events taking place in the it service management (itsm) industry and impacting its growth. Our report divides the it service management (itsm) market into various segments or categories based on products, applications, region, etc.  Additionally, our research analysts have listed the key players of the global it service management (itsm) market and compared them based on metrics such as market revenue, Y-O-Y sales, shipments volume, historical data, and successful implementation of business strategies such as strategic alliances, mergers & acquisitions, joint ventures, product development, and partnerships & collaborations.

Market Research Store (MRS) published a brand new report titled “IT Service Management (ITSM) Market research report which is segmented by Products (Cloud-based, On-Premises), by Applications (SMEs, Large Enterprises), by Key Players/Companies Axios Systems, Samanage, IBM, Ultimo, Agiloft Service, SolarWinds, Atlassian, Ivanti (HEAT Software), ServiceNow, Micro Focus (Formerly HPE), SysAid, Symantec, Autotask, TOPdesk, CA Technologies, Cherwell Software, SAP, ASG Software, BMC Software, Freshworks, Epicor”. In 2020, the global it service management (itsm) market value was registered at XX (USD Million/Billion) and is predicted to reach XX (USD Million/Billion) at a CAGR of XX% by 2028.

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Scope of the report

Report Attributes Report Details
Report Title IT Service Management (ITSM) Market Research Report
By Products Cloud-based, On-Premises
By Applications SMEs, Large Enterprises
By Key Players Axios Systems, Samanage, IBM, Ultimo, Agiloft Service, SolarWinds, Atlassian, Ivanti (HEAT Software), ServiceNow, Micro Focus (Formerly HPE), SysAid, Symantec, Autotask, TOPdesk, CA Technologies, Cherwell Software, SAP, ASG Software, BMC Software, Freshworks, Epicor
Regions Covered North America, Europe, Asia Pacific (APAC), Latin America, Middle East And Africa (MEA)
Countries Covered North America : U.S and Canada
Europe : U.K, Spain, Germany, Italy, Russia, France, Rest of Europe
APAC : Japan, India, China, Australia, South Korea, South East Asia, Rest of Asia Pacific
Latin America : Mexico, Brazil
The Middle East And Africa : South Africa, UAE, Saudi Arab, Rest of MEA
Base Year 2020
Historical Year 2016to 2020 (Depending on availability, data from 2010 can be offered)
Forecast Year 2028
Number of Pages 111
Customization Available Yes, the report can be tailored to meet your specific requirements.

Based on these findings, the global it service management (itsm) industry study suggests strategies to existing market participants as to how they can improve & reinforce their market position. In addition to this, the study also recommends successful market penetrating strategies for new entrants. Furthermore, it service management (itsm) industry study report has included all major manufacturers and distributors operating in the it service management (itsm) market across all major regions.

IT Service Management (ITSM) Market Strategic Analysis

Various analytical methods such as Porter’s Five Force Analysis, SWOT analysis, Market Share Analysis, Competitive Analysis, PESTEL Analysis, Market Attractiveness Analysis, and Value Chain Analysis have been used to analyze the market in the research report. These assessments help users of the report in examining and evaluating it service management (itsm) market on the basis of different metrics such as switching costs, economies of scale, current sales, brand loyalty, brand equity, capital investments, production rights, research & development activities, copyrights & patents, legislations, effects of promotional activities, and consumer preferences.

Global IT Service Management (ITSM)  Market Y-O-Y Forecast 2016 - 2028

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The information provided in our market research report is anticipated to help the industry stakeholders in the effective decision-making process and successful business outcomes. Moreover, we have been using Ansoff Matrix to help firms analyze and plan their business growth strategies.

Additionally, our report contains a growth-share matrix that aids firms’ business decisions for prioritizing their myriad businesses. We have also included GE Nine Cell Matrix that is helpful in making strategic planning and can help firms in determining their position in the market along with analyzing their growth strategies.

Our researchers also make use of the perceptual map to demonstrate how to target consumers feel about a given brand and form perception about it. We have also included the Customer-Based Brand Equity (CBBE) Model for helping firms effectively position their brands.

IT Service Management (ITSM) Market Key Trends Analysis

The key factors influencing the growth of the it service management (itsm) market have been assessed in the report. Factors having a huge influence on market demand and restraining factors that impact the development of the market are both addressed rigorously & in-depth in our global market research report.

Furthermore, trends that play a key role in market’s growth are discussed comprehensively in the report. Moreover, a large number of qualitative factors or measurements are included in the report and this includes operating risks and major obstacles encountered by players in the industry.

IT Service Management (ITSM) Market Key Segment Analysis

The report delivers a critical assessment on the it service management (itsm) market by segmenting it based on Products, Applications, and region. All the segments and categories of the it service management (itsm) market have been evaluated based on past, present and future trends and are key parameters determining & defining the growth of the market.

The data for the market and its segments and categories are provided from 2016 to 2028. The report has identified the key segments and categories contributing substantially towards overall market growth in terms of revenue & volume.

Based on Products, the global it service management (itsm) market is segmented into Cloud-based, On-Premises. Comprehensive qualitative and quantitative this segment analysis will be provided in the report from 2016 to 2028.

Based on Applications, market is divided into SMEs, Large Enterprises. A slew of business growth opportunities and dynamics affecting the different segments are analyzed and discussed in the report.

Impact Assessment of COVID-19

The COVID-19 outbreak has wreaked havoc on worldwide economic and social systems. The disease has entered several industries' value and supply chains, including the it service management (itsm) market. The government imposed lockdowns in various locations. We will examine the impact of the COVID-19 pandemic on the global market, looking at both demand and supply.

The COVID-19 pandemic's short- and long-term impacts would be explored to provide a summary. This would help build business plans for all market participants, including manufacturers, vendors, suppliers, distributors, and end-users, during and after the epidemic.

IT Service Management (ITSM) Market Regional Trends and Market Player’s Analysis

On the basis of region, the market is segregated into North America, Latin America, Asia Pacific, Europe, and the Middle East & Africa.

The major players holding a huge chunk of market share in the global it service management (itsm) market and impacting market profitability are evaluated after considering their product & services revenue, sales, business plans, innovations, and growth rate. The final position of a player in the market depends on market events or market happenings, new product launches, mergers & acquisitions, benchmarking, regional expansions, and technical innovations.

Global IT Service Management (ITSM)  Market Regional Segmentation

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For all the key stakeholders of the market, value chain and technology ecosystem, as well as the information provided in this market research report, will prove beneficial. The study offers an outline of the company’s market share and an extensive summary of the major players in the it service management (itsm) market.

Some of the leading players profiled in the global it service management (itsm) market are,

  • Axios Systems
  • Samanage
  • IBM
  • Ultimo
  • Agiloft Service
  • SolarWinds
  • Atlassian
  • Ivanti (HEAT Software)
  • ServiceNow
  • Micro Focus (Formerly HPE)
  • SysAid
  • Symantec
  • Autotask
  • TOPdesk
  • CA Technologies
  • Cherwell Software
  • SAP
  • ASG Software
  • BMC Software
  • Freshworks
  • Epicor

The Key Audiences for IT Service Management (ITSM) Market Report

  • Research Institutes & consulting firms
  • Industry Leaders, as well as companies, aspiring to enter the it service management (itsm) market
  • Student and universities
  • Solution Providers, product providers, service providers, and other players in the industry
  • Associated private firms and government bodies
  • Individuals interested to learn about market

The report segments of the global it service management (itsm) market are as follows:

Global IT Service Management (ITSM) Market: By Products

  • Cloud-based
  • On-Premises

Global IT Service Management (ITSM) Market: By Applications

  • SMEs
  • Large Enterprises

The Most Important Research Methodologies

Primary sources include industry experts from management corporations, processing organizations, and analytical service providers who serve businesses across the sector's value chain. We interviewed key sources to acquire qualitative and quantitative data and analyse future prospects.

Primary research undertaken for this report comprised interviews with industry professionals such as CEOs, Vice Presidents, Marketing Directors and Technology Directors of strong core organizations and institutions in major it service management (itsm) . We interviewed them to get qualitative and quantitative data.

The following are the justifications for purchasing the global IT Service Management (ITSM) market report:

  • Statistical data is well-referenced, and the source is a significant resource for directing interested companies.
  • Market development trends and marketing channels that are cutting-edge are discussed.
  • The feasibility and growth rate of the market as a whole over the foreseeable future are determined.
  • The competitive landscape and demographic research provide a clear picture of the current state of the market on an international scale.
  • A thorough examination of development policies and plans, manufacturing processes, and costing provides a more accurate picture of import/export consumption, supply and demand, pricing, revenue, and gross margins, among other things.
  • Customization is possible based on the client's requirements.

Frequently Asked Questions

These dominant industry players use well planned strategies to occupied highest market share in this market. Some of the top players in IT Service Management (ITSM) business includes.

  • Axios Systems
  • Samanage
  • IBM
  • Ultimo
  • Agiloft Service
  • SolarWinds
  • Atlassian
  • Ivanti (HEAT Software)
  • ServiceNow
  • Micro Focus (Formerly HPE)
  • SysAid
  • Symantec
  • Autotask
  • TOPdesk
  • CA Technologies
  • Cherwell Software
  • SAP
  • ASG Software
  • BMC Software
  • Freshworks
  • Epicor

As per IT Service Management (ITSM) market analysis, North America is forecasted to occupied major share in the IT Service Management (ITSM) market.

The statistical data of the dominant industry player of IT Service Management (ITSM) market can be acquired from the company profile segment described in the report. This segment come up with analysis of major player’s in the IT Service Management (ITSM) market, also their last five-year revenue, segmental, product offerings, key strategies adopted and geographical revenue produced.

The report come up with a segment of the IT Service Management (ITSM) market based on Type, Region, and Application, Also offer a determined view on the IT Service Management (ITSM) market.

The report offers a nitty-gritty estimation of the market by providing data on various viewpoints that incorporate, restraints, drivers, and opportunities threats. This data can help in making suitable decisions for stakeholders before investing.

The sample report for IT Service Management (ITSM) market can be received after the apply from the website.

Table Of Content

Table of Content 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Regulatory Scenario by Region/Country 1.4 Market Investment Scenario Strategic 1.5 Market Analysis by Type 1.5.1 Global IT Service Management (ITSM) Market Share by Type (2020-2026) 1.5.2 Cloud-based 1.5.3 On-Premises 1.6 Market by Application 1.6.1 Global IT Service Management (ITSM) Market Share by Application (2020-2026) 1.6.2 SMEs 1.6.3 Large Enterprises 1.7 IT Service Management (ITSM) Industry Development Trends under COVID-19 Outbreak 1.7.1 Global COVID-19 Status Overview 1.7.2 Influence of COVID-19 Outbreak on IT Service Management (ITSM) Industry Development 2. Global Market Growth Trends 2.1 Industry Trends 2.1.1 SWOT Analysis 2.1.2 Porter’s Five Forces Analysis 2.2 Potential Market and Growth Potential Analysis 2.3 Industry News and Policies by Regions 2.3.1 Industry News 2.3.2 Industry Policies 2.4 Industry Trends Under COVID-19 3 Value Chain of IT Service Management (ITSM) Market 3.1 Value Chain Status 3.2 IT Service Management (ITSM) Manufacturing Cost Structure Analysis 3.2.1 Production Process Analysis 3.2.2 Manufacturing Cost Structure of IT Service Management (ITSM) 3.2.3 Labor Cost of IT Service Management (ITSM) 3.2.3.1 Labor Cost of IT Service Management (ITSM) Under COVID-19 3.3 Sales and Marketing Model Analysis 3.4 Downstream Major Customer Analysis (by Region) 3.5 Value Chain Status Under COVID-19 4 Players Profiles 4.1 Axios Systems 4.1.1 Axios Systems Basic Information 4.1.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.1.3 Axios Systems IT Service Management (ITSM) Market Performance (2015-2020) 4.1.4 Axios Systems Business Overview 4.2 Samanage 4.2.1 Samanage Basic Information 4.2.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.2.3 Samanage IT Service Management (ITSM) Market Performance (2015-2020) 4.2.4 Samanage Business Overview 4.3 IBM 4.3.1 IBM Basic Information 4.3.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.3.3 IBM IT Service Management (ITSM) Market Performance (2015-2020) 4.3.4 IBM Business Overview 4.4 Ultimo 4.4.1 Ultimo Basic Information 4.4.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.4.3 Ultimo IT Service Management (ITSM) Market Performance (2015-2020) 4.4.4 Ultimo Business Overview 4.5 Agiloft Service 4.5.1 Agiloft Service Basic Information 4.5.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.5.3 Agiloft Service IT Service Management (ITSM) Market Performance (2015-2020) 4.5.4 Agiloft Service Business Overview 4.6 SolarWinds 4.6.1 SolarWinds Basic Information 4.6.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.6.3 SolarWinds IT Service Management (ITSM) Market Performance (2015-2020) 4.6.4 SolarWinds Business Overview 4.7 Atlassian 4.7.1 Atlassian Basic Information 4.7.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.7.3 Atlassian IT Service Management (ITSM) Market Performance (2015-2020) 4.7.4 Atlassian Business Overview 4.8 Ivanti (HEAT Software) 4.8.1 Ivanti (HEAT Software) Basic Information 4.8.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.8.3 Ivanti (HEAT Software) IT Service Management (ITSM) Market Performance (2015-2020) 4.8.4 Ivanti (HEAT Software) Business Overview 4.9 ServiceNow 4.9.1 ServiceNow Basic Information 4.9.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.9.3 ServiceNow IT Service Management (ITSM) Market Performance (2015-2020) 4.9.4 ServiceNow Business Overview 4.10 Micro Focus (Formerly HPE) 4.10.1 Micro Focus (Formerly HPE) Basic Information 4.10.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.10.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Market Performance (2015-2020) 4.10.4 Micro Focus (Formerly HPE) Business Overview 4.11 SysAid 4.11.1 SysAid Basic Information 4.11.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.11.3 SysAid IT Service Management (ITSM) Market Performance (2015-2020) 4.11.4 SysAid Business Overview 4.12 Symantec 4.12.1 Symantec Basic Information 4.12.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.12.3 Symantec IT Service Management (ITSM) Market Performance (2015-2020) 4.12.4 Symantec Business Overview 4.13 Autotask 4.13.1 Autotask Basic Information 4.13.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.13.3 Autotask IT Service Management (ITSM) Market Performance (2015-2020) 4.13.4 Autotask Business Overview 4.14 TOPdesk 4.14.1 TOPdesk Basic Information 4.14.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.14.3 TOPdesk IT Service Management (ITSM) Market Performance (2015-2020) 4.14.4 TOPdesk Business Overview 4.15 CA Technologies 4.15.1 CA Technologies Basic Information 4.15.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.15.3 CA Technologies IT Service Management (ITSM) Market Performance (2015-2020) 4.15.4 CA Technologies Business Overview 4.16 Cherwell Software 4.16.1 Cherwell Software Basic Information 4.16.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.16.3 Cherwell Software IT Service Management (ITSM) Market Performance (2015-2020) 4.16.4 Cherwell Software Business Overview 4.17 SAP 4.17.1 SAP Basic Information 4.17.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.17.3 SAP IT Service Management (ITSM) Market Performance (2015-2020) 4.17.4 SAP Business Overview 4.18 ASG Software 4.18.1 ASG Software Basic Information 4.18.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.18.3 ASG Software IT Service Management (ITSM) Market Performance (2015-2020) 4.18.4 ASG Software Business Overview 4.19 BMC Software 4.19.1 BMC Software Basic Information 4.19.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.19.3 BMC Software IT Service Management (ITSM) Market Performance (2015-2020) 4.19.4 BMC Software Business Overview 4.20 Freshworks 4.20.1 Freshworks Basic Information 4.20.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.20.3 Freshworks IT Service Management (ITSM) Market Performance (2015-2020) 4.20.4 Freshworks Business Overview 4.21 Epicor 4.21.1 Epicor Basic Information 4.21.2 IT Service Management (ITSM) Product Profiles, Application and Specification 4.21.3 Epicor IT Service Management (ITSM) Market Performance (2015-2020) 4.21.4 Epicor Business Overview 5 Global IT Service Management (ITSM) Market Analysis by Regions 5.1 Global IT Service Management (ITSM) Sales, Revenue and Market Share by Regions 5.1.1 Global IT Service Management (ITSM) Sales by Regions (2015-2020) 5.1.2 Global IT Service Management (ITSM) Revenue by Regions (2015-2020) 5.2 North America IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 5.3 Europe IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 5.4 Asia-Pacific IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 5.5 Middle East and Africa IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 5.6 South America IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 6 North America IT Service Management (ITSM) Market Analysis by Countries 6.1 North America IT Service Management (ITSM) Sales, Revenue and Market Share by Countries 6.1.1 North America IT Service Management (ITSM) Sales by Countries (2015-2020) 6.1.2 North America IT Service Management (ITSM) Revenue by Countries (2015-2020) 6.1.3 North America IT Service Management (ITSM) Market Under COVID-19 6.2 United States IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 6.2.1 United States IT Service Management (ITSM) Market Under COVID-19 6.3 Canada IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 6.4 Mexico IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7 Europe IT Service Management (ITSM) Market Analysis by Countries 7.1 Europe IT Service Management (ITSM) Sales, Revenue and Market Share by Countries 7.1.1 Europe IT Service Management (ITSM) Sales by Countries (2015-2020) 7.1.2 Europe IT Service Management (ITSM) Revenue by Countries (2015-2020) 7.1.3 Europe IT Service Management (ITSM) Market Under COVID-19 7.2 Germany IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7.2.1 Germany IT Service Management (ITSM) Market Under COVID-19 7.3 UK IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7.3.1 UK IT Service Management (ITSM) Market Under COVID-19 7.4 France IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7.4.1 France IT Service Management (ITSM) Market Under COVID-19 7.5 Italy IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7.5.1 Italy IT Service Management (ITSM) Market Under COVID-19 7.6 Spain IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7.6.1 Spain IT Service Management (ITSM) Market Under COVID-19 7.7 Russia IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 7.7.1 Russia IT Service Management (ITSM) Market Under COVID-19 8 Asia-Pacific IT Service Management (ITSM) Market Analysis by Countries 8.1 Asia-Pacific IT Service Management (ITSM) Sales, Revenue and Market Share by Countries 8.1.1 Asia-Pacific IT Service Management (ITSM) Sales by Countries (2015-2020) 8.1.2 Asia-Pacific IT Service Management (ITSM) Revenue by Countries (2015-2020) 8.1.3 Asia-Pacific IT Service Management (ITSM) Market Under COVID-19 8.2 China IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 8.2.1 China IT Service Management (ITSM) Market Under COVID-19 8.3 Japan IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 8.3.1 Japan IT Service Management (ITSM) Market Under COVID-19 8.4 South Korea IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 8.4.1 South Korea IT Service Management (ITSM) Market Under COVID-19 8.5 Australia IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 8.6 India IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 8.6.1 India IT Service Management (ITSM) Market Under COVID-19 8.7 Southeast Asia IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 8.7.1 Southeast Asia IT Service Management (ITSM) Market Under COVID-19 9 Middle East and Africa IT Service Management (ITSM) Market Analysis by Countries 9.1 Middle East and Africa IT Service Management (ITSM) Sales, Revenue and Market Share by Countries 9.1.1 Middle East and Africa IT Service Management (ITSM) Sales by Countries (2015-2020) 9.1.2 Middle East and Africa IT Service Management (ITSM) Revenue by Countries (2015-2020) 9.1.3 Middle East and Africa IT Service Management (ITSM) Market Under COVID-19 9.2 Saudi Arabia IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 9.3 UAE IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 9.4 Egypt IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 9.5 Nigeria IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 9.6 South Africa IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 10 South America IT Service Management (ITSM) Market Analysis by Countries 10.1 South America IT Service Management (ITSM) Sales, Revenue and Market Share by Countries 10.1.1 South America IT Service Management (ITSM) Sales by Countries (2015-2020) 10.1.2 South America IT Service Management (ITSM) Revenue by Countries (2015-2020) 10.1.3 South America IT Service Management (ITSM) Market Under COVID-19 10.2 Brazil IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 10.2.1 Brazil IT Service Management (ITSM) Market Under COVID-19 10.3 Argentina IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 10.4 Columbia IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 10.5 Chile IT Service Management (ITSM) Sales and Growth Rate (2015-2020) 11 Global IT Service Management (ITSM) Market Segment by Types 11.1 Global IT Service Management (ITSM) Sales, Revenue and Market Share by Types (2015-2020) 11.1.1 Global IT Service Management (ITSM) Sales and Market Share by Types (2015-2020) 11.1.2 Global IT Service Management (ITSM) Revenue and Market Share by Types (2015-2020) 11.2 Cloud-based Sales and Price (2015-2020) 11.3 On-Premises Sales and Price (2015-2020) 12 Global IT Service Management (ITSM) Market Segment by Applications 12.1 Global IT Service Management (ITSM) Sales, Revenue and Market Share by Applications (2015-2020) 12.1.1 Global IT Service Management (ITSM) Sales and Market Share by Applications (2015-2020) 12.1.2 Global IT Service Management (ITSM) Revenue and Market Share by Applications (2015-2020) 12.2 SMEs Sales, Revenue and Growth Rate (2015-2020) 12.3 Large Enterprises Sales, Revenue and Growth Rate (2015-2020) 13 IT Service Management (ITSM) Market Forecast by Regions (2020-2026) 13.1 Global IT Service Management (ITSM) Sales, Revenue and Growth Rate (2020-2026) 13.2 IT Service Management (ITSM) Market Forecast by Regions (2020-2026) 13.2.1 North America IT Service Management (ITSM) Market Forecast (2020-2026) 13.2.2 Europe IT Service Management (ITSM) Market Forecast (2020-2026) 13.2.3 Asia-Pacific IT Service Management (ITSM) Market Forecast (2020-2026) 13.2.4 Middle East and Africa IT Service Management (ITSM) Market Forecast (2020-2026) 13.2.5 South America IT Service Management (ITSM) Market Forecast (2020-2026) 13.3 IT Service Management (ITSM) Market Forecast by Types (2020-2026) 13.4 IT Service Management (ITSM) Market Forecast by Applications (2020-2026) 13.5 IT Service Management (ITSM) Market Forecast Under COVID-19 14 Appendix 14.1 Methodology 14.2 Research Data Source

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