Home >> IT Services >> Apparel >> Heavy Industry >>

Global Customer Experience Management Market 2012-2016

Published: May-2013 | Format: PDF | Technavio | Number of pages: 52 | Code: MRS - 1124

TechNavio's analysts forecast the Global Customer Experience Management (CEM) market to grow at a CAGR of 20.79 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased number of customer touch points. The Global CEM market has also been witnessing a growing demand for mobile analytics. However, integration of multiple communication channels could pose a challenge to the growth of this market. 

TechNavio's report, the Global CEM Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and the APAC regions; it also covers the Global CEM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this market space include Adobe Systems Inc., Hewlett-Packard Co., IBM Corp., OpenText Corp., and Oracle Corp.

The other vendors mentioned in the report are Alcatel-Lucent, Amdocs Ltd., Attensity Group inc., Birst Inc., CA Technologies Inc., CDC Software, Chatterplug Inc., Cisco Systems Inc., ClickFox, Corsential ULC, Dax Technologies Corp., Egain communications Corp., Empathica Inc., iPerceptions Inc., Medallia Inc., Microsoft Corp., Riverstar Software Inc., and Webtrends Inc.

Key questions answered in this report: 

What will the market size be in 2016 and at what will be the growth rate
What are key market trends
What is driving this market
What are the challenges to market growth
Who are the key vendors in this market space
What are the market opportunities and threats faced by key vendors
What are the strengths and weaknesses of each of these key vendors

Table of Contents: 

1. Executive Summary

2. List of Abbreviations

3. Introduction

4. Market Research Methodology
Market Research Process
Research Design
Research Methodology

5. Scope of the Report
Market Overview
Product Offerings
6. Market Landscape
6.1 Evolution of CEM
6.2 CEM Touch Points
6.3 CEM Tools
6.4 Market Size and Forecast
6.5 Market Segmentation
6.6 End-user Segmentation
6.7 Five Forces Analysis

7. Geographical Segmentation

8. Key Leading Countries
USA
UK
Germany

9. Vendor Landscape

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Key Vendor Analysis
16.1 Oracle Corp.
Business Overview
Product Portfolio
Business Segmentation
SWOT Analysis
16.2 IBM Corp.
Business Overview
Business Segmentation
SWOT Analysis
16.3 HP Co.
Business Overview
Business Segmentation
SWOT Analysis
16.4 Adobe Systems Inc.
Business Overview
Business Segmentation
SWOT Analysis
16.5 OpenText Corp
Business Overview
Business Segmentation
Revenue Segmentation
SWOT Analysis

17. Other Reports in this Series

Inquiry For Buying

Please fill your details below, to inquire about this report:
Indicates required fields

Request Sample

Please fill your details below, to receive sample report:
Indicates required fields

  • Payment Mode

COVID-19 Pandemic Impacts

Our Analysts and Consultants are working ceaselessly to congregate, identify, analyze, and portray the Actual Impacts of COVID-19 Global Pandemic in each of our published as well as ongoing research reports to Redefine and Revise Current and Future Market Trends, Growth Rates, And Market Size Projections across the Globe as well as in different Regions and individual Countries.

Single User | $(USD)2500 View Pricing