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Global Contact Center Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

Published: Oct-2018 | Format: PDF | Global Info Research | Number of pages: 132 | Code: MRS - 389122


Scope of the Report:

This report studies the 

Evolution of the technology has changed the way enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The 

Professional services, including consulting, training and support, and integration and implementation of 

The global 

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of 

Europe also play important roles in global market, with market size of xx million in 2017 and will be xx million in 2023, with a CAGR of xx%.



Market Segment by Companies, this report covers

    8x8, Inc.

    Alcatel-Lucent Enterprise

    Ameyo (Drishti-Soft)

    Avaya Inc.

    Cisco

    Enghouse Interactive Inc.

    Five9, Inc.

    Genesys

    Huawei Technologies Co., Ltd.

    Mitel Networks Corporation

    Oracle

    SAP

    Unify, Inc.



Market Segment by Regions, regional analysis covers 

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)



Market Segment by Type, covers

    Cloud

    On-Premises



Market Segment by Applications, can be divided into

    Large Enterprises

    Small and Medium-sized Enterprises

Table of Contents



1 Contact Center Software Market Overview

    1.1 Product Overview and Scope of Contact Center Software

    1.2 Classification of Contact Center Software by Types

        1.2.1 Global Contact Center Software Revenue Comparison by Types (2017-2023)

        1.2.2 Global Contact Center Software Revenue Market Share by Types in 2017

        1.2.3 Cloud

        1.2.4 On-Premises

    1.3 Global Contact Center Software Market by Application

        1.3.1 Global Contact Center Software Market Size and Market Share Comparison by Applications (2013-2023)

        1.3.2 Large Enterprises

        1.3.3 Small and Medium-sized Enterprises

    1.4 Global Contact Center Software Market by Regions

        1.4.1 Global Contact Center Software Market Size (Million USD) Comparison by Regions (2013-2023)

        1.4.1 North America (USA, Canada and Mexico) Contact Center Software Status and Prospect (2013-2023)

        1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact Center Software Status and Prospect (2013-2023)

        1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact Center Software Status and Prospect (2013-2023)

        1.4.4 South America (Brazil, Argentina, Colombia) Contact Center Software Status and Prospect (2013-2023)

        1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact Center Software Status and Prospect (2013-2023)

    1.5 Global Market Size of Contact Center Software (2013-2023)

2 Manufacturers Profiles

    2.1 8x8, Inc.

        2.1.1 Business Overview

        2.1.2 Contact Center Software Type and Applications

            2.1.2.1 Product A

            2.1.2.2 Product B

        2.1.3 8x8, Inc. Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.2 Alcatel-Lucent Enterprise

        2.2.1 Business Overview

        2.2.2 Contact Center Software Type and Applications

            2.2.2.1 Product A

            2.2.2.2 Product B

        2.2.3 Alcatel-Lucent Enterprise Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.3 Ameyo (Drishti-Soft)

        2.3.1 Business Overview

        2.3.2 Contact Center Software Type and Applications

            2.3.2.1 Product A

            2.3.2.2 Product B

        2.3.3 Ameyo (Drishti-Soft) Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.4 Avaya Inc.

        2.4.1 Business Overview

        2.4.2 Contact Center Software Type and Applications

            2.4.2.1 Product A

            2.4.2.2 Product B

        2.4.3 Avaya Inc. Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.5 Cisco

        2.5.1 Business Overview

        2.5.2 Contact Center Software Type and Applications

            2.5.2.1 Product A

            2.5.2.2 Product B

        2.5.3 Cisco Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.6 Enghouse Interactive Inc.

        2.6.1 Business Overview

        2.6.2 Contact Center Software Type and Applications

            2.6.2.1 Product A

            2.6.2.2 Product B

        2.6.3 Enghouse Interactive Inc. Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.7 Five9, Inc.

        2.7.1 Business Overview

        2.7.2 Contact Center Software Type and Applications

            2.7.2.1 Product A

            2.7.2.2 Product B

        2.7.3 Five9, Inc. Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.8 Genesys

        2.8.1 Business Overview

        2.8.2 Contact Center Software Type and Applications

            2.8.2.1 Product A

            2.8.2.2 Product B

        2.8.3 Genesys Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.9 Huawei Technologies Co., Ltd.

        2.9.1 Business Overview

        2.9.2 Contact Center Software Type and Applications

            2.9.2.1 Product A

            2.9.2.2 Product B

        2.9.3 Huawei Technologies Co., Ltd. Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.10 Mitel Networks Corporation

        2.10.1 Business Overview

        2.10.2 Contact Center Software Type and Applications

            2.10.2.1 Product A

            2.10.2.2 Product B

        2.10.3 Mitel Networks Corporation Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.11 Oracle

        2.11.1 Business Overview

        2.11.2 Contact Center Software Type and Applications

            2.11.2.1 Product A

            2.11.2.2 Product B

        2.11.3 Oracle Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.12 SAP

        2.12.1 Business Overview

        2.12.2 Contact Center Software Type and Applications

            2.12.2.1 Product A

            2.12.2.2 Product B

        2.12.3 SAP Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

    2.13 Unify, Inc.

        2.13.1 Business Overview

        2.13.2 Contact Center Software Type and Applications

            2.13.2.1 Product A

            2.13.2.2 Product B

        2.13.3 Unify, Inc. Contact Center Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global Contact Center Software Market Competition, by Players

    3.1 Global Contact Center Software Revenue and Share by Players (2013-2018)

    3.2 Market Concentration Rate

        3.2.1 Top 5 Contact Center Software Players Market Share

        3.2.2 Top 10 Contact Center Software Players Market Share

    3.3 Market Competition Trend

4 Global Contact Center Software Market Size by Regions

    4.1 Global Contact Center Software Revenue and Market Share by Regions

    4.2 North America Contact Center Software Revenue and Growth Rate (2013-2018)

    4.3 Europe Contact Center Software Revenue and Growth Rate (2013-2018)

    4.4 Asia-Pacific Contact Center Software Revenue and Growth Rate (2013-2018)

    4.5 South America Contact Center Software Revenue and Growth Rate (2013-2018)

    4.6 Middle East and Africa Contact Center Software Revenue and Growth Rate (2013-2018)

5 North America Contact Center Software Revenue by Countries

    5.1 North America Contact Center Software Revenue by Countries (2013-2018)

    5.2 USA Contact Center Software Revenue and Growth Rate (2013-2018)

    5.3 Canada Contact Center Software Revenue and Growth Rate (2013-2018)

    5.4 Mexico Contact Center Software Revenue and Growth Rate (2013-2018)

6 Europe Contact Center Software Revenue by Countries

    6.1 Europe Contact Center Software Revenue by Countries (2013-2018)

    6.2 Germany Contact Center Software Revenue and Growth Rate (2013-2018)

    6.3 UK Contact Center Software Revenue and Growth Rate (2013-2018)

    6.4 France Contact Center Software Revenue and Growth Rate (2013-2018)

    6.5 Russia Contact Center Software Revenue and Growth Rate (2013-2018)

    6.6 Italy Contact Center Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Contact Center Software Revenue by Countries

    7.1 Asia-Pacific Contact Center Software Revenue by Countries (2013-2018)

    7.2 China Contact Center Software Revenue and Growth Rate (2013-2018)

    7.3 Japan Contact Center Software Revenue and Growth Rate (2013-2018)

    7.4 Korea Contact Center Software Revenue and Growth Rate (2013-2018)

    7.5 India Contact Center Software Revenue and Growth Rate (2013-2018)

    7.6 Southeast Asia Contact Center Software Revenue and Growth Rate (2013-2018)

8 South America Contact Center Software Revenue by Countries

    8.1 South America Contact Center Software Revenue by Countries (2013-2018)

    8.2 Brazil Contact Center Software Revenue and Growth Rate (2013-2018)

    8.3 Argentina Contact Center Software Revenue and Growth Rate (2013-2018)

    8.4 Colombia Contact Center Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Contact Center Software by Countries

    9.1 Middle East and Africa Contact Center Software Revenue by Countries (2013-2018)

    9.2 Saudi Arabia Contact Center Software Revenue and Growth Rate (2013-2018)

    9.3 UAE Contact Center Software Revenue and Growth Rate (2013-2018)

    9.4 Egypt Contact Center Software Revenue and Growth Rate (2013-2018)

    9.5 Nigeria Contact Center Software Revenue and Growth Rate (2013-2018)

    9.6 South Africa Contact Center Software Revenue and Growth Rate (2013-2018)

10 Global Contact Center Software Market Segment by Type

    10.1 Global Contact Center Software Revenue and Market Share by Type (2013-2018)

    10.2 Global Contact Center Software Market Forecast by Type (2018-2023)

    10.3 Cloud Revenue Growth Rate (2013-2023)

    10.4 On-Premises Revenue Growth Rate (2013-2023)

11 Global Contact Center Software Market Segment by Application

    11.1 Global Contact Center Software Revenue Market Share by Application (2013-2018)

    11.2 Contact Center Software Market Forecast by Application (2018-2023)

    11.3 Large Enterprises Revenue Growth (2013-2018)

    11.4 Small and Medium-sized Enterprises Revenue Growth (2013-2018)

12 Global Contact Center Software Market Size Forecast (2018-2023)

    12.1 Global Contact Center Software Market Size Forecast (2018-2023)

    12.2 Global Contact Center Software Market Forecast by Regions (2018-2023)

    12.3 North America Contact Center Software Revenue Market Forecast (2018-2023)

    12.4 Europe Contact Center Software Revenue Market Forecast (2018-2023)

    12.5 Asia-Pacific Contact Center Software Revenue Market Forecast (2018-2023)

    12.6 South America Contact Center Software Revenue Market Forecast (2018-2023)

    12.7 Middle East and Africa Contact Center Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

    14.1 Methodology

    14.2 Data Source


                        
            

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