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Global Healthcare BPO Market 2015-2019

Published: Apr-2015 | Format: PDF | Technavio | Number of pages: 117 | Code: MRS - 7487

 

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has the expertise in the required domains. It helps clients to increase their operational efficiency, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with the latest technologies, and build an organization with an economical cost structure in the long run. The healthcare space has been witnessing the adoption of BPO services due to proven benefits, such as cost reduction, improved patient care services, and staff efficiency.

 

The analysts forecast Global Healthcare BPO Market that comprises F&A BPO, HR BPO and CRM BPO to grow at a CAGR of 5.32 percent over the period 2014-2019.

 

Covered in this Report

 

This report gives an overview of the Global Healthcare BPO market and includes the market segments namely: F&A, HR and CRM. The report also includes the market segmentation by Geography based on the three key regions: the Americas, and the APAC and EMEA regions.

 

The report, Global Healthcare BPO Market 2015-2019, has been prepared based on an in-depth market analysis, with inputs from industry experts. The report covers the Global Healthcare BPO Market landscape and its growth prospects in the coming years. The report also includes profile of key vendors operating in this market.

 

Key Regions

 

Americas
APAC
EMEA

 

Key Vendors

 

Accenture
Cognizant
Genpact
IBM
TCS
Wipro
Xerox

 

Other Prominent Vendors

 

3i infotech
Acclaris
Accretive Health
ACS
Acura
Aditya Birla Minacs
Aegis
Allscripts Healthcare Solutions
Allsec Technologies
Aon
Capgemini
CGI
Convergys
CSC
Dell
Dynamic Healthcare Systems
EXL
Firstsource
HCL Technologies
Hexaware
Hinduja Global Solutions
HP
Igate
IMS Health
Infosys
iProjects
McKesson
Medusind Solutions
Minacs
Mphasis
NCO Financial Systems
Promantra
Serco Global Services
Siemens Healthcare
Sourcehov
SUN Knowledge
Sutherland Global
Tech Mahindra
Teleperformance
Teletech
ThinkHealth Services
TMG Health
WNS

 

Market Driver

 

Increasing Need for Cost-effective Operations
For a full, detailed list, view our report

 

Market Challenge

 

Issues Pertaining to Data Security
For a full, detailed list, view our report

 

Market Trend

 

Emergence of Cloud-based BPO in Healthcare
For a full, detailed list, view our report

 

Key Questions Answered in this Report

 

What will the market size be in 2019 and what will the growth rate be
What are the key market trends
What is driving this market
What are the challenges to market growth
Who are the key vendors in this market space
What are the market opportunities and threats faced by the key vendors
What are the strengths and weaknesses of the key vendors

Table of Contents

 

01. Executive Summary

 

02. List of Abbreviations

 

03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings

 

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

 

05. Introduction

 

06. Market Landscape
06.1 Market Overview
06.1.1 Overview of Healthcare BPO
06.1.2 CRM BPO
06.1.3 HR BPO
06.1.4 F&A BPO
06.2 Overview of Global Healthcare IT Market
06.3 Global Healthcare BPO Market
06.3.1 Market Size and Forecast
06.4 Five Forces Analysis

 

07. Market Segmentation by Services
07.1 Global CRM BPO Market in Healthcare sector
07.1.1 Market Size and Forecast
07.2 Global HR BPO Market in Healthcare sector
07.2.1 Market Size and Forecast
07.3 Global F&A BPO Market in Healthcare sector
07.3.1 Market Size and Forecast

 

08. Market Segmentation by Geography

 

09. Buying Criteria

 

10. Market Growth Drivers

 

11. Drivers and their Impact

 

12. Market Challenges

 

13. Impact of Drivers and Challenges

 

14. Market Trends

 

15. Trends and their Impact

 

16. Vendor Landscape
16.1 Competitive Scenario
16.2 Key Vendors in the Market
16.3 Other Prominent Vendors
16.3.1 Aon
16.3.2 Aegis
16.3.3 Capgemini
16.3.4 Convergys
16.3.5 Dell
16.3.6 HCL Technologies
16.3.7 HP
16.3.8 Infosys
16.3.9 Mphasis
16.3.10 NCO Financial Systems
16.3.11 WNS

 

17. Key Vendor Analysis
17.1 Accenture
17.1.1 Key Facts
17.1.2 Business Overview
17.1.3 Business Segmentation by Revenue 2013
17.1.4 Business Segmentation by Revenue 2012 and 2013
17.1.5 Geographical Segmentation by Revenue 2013
17.1.6 Business Strategy
17.1.7 Key Information
17.1.8 SWOT Analysis
17.2 Cognizant
17.2.1 Key Facts
17.2.2 Business Overview
17.2.3 Business Segmentation by Revenue 2013
17.2.4 Business Segmentation by Revenue 2012 and 2013
17.2.5 Geographical Segmentation by Revenue 2013
17.2.6 Business Strategy
17.2.7 Key Information
17.2.8 SWOT Analysis
17.3 Genpact
17.3.1 Key Facts
17.3.2 Business Overview
17.3.3 Services Segmentation by Revenue
17.3.4 Services Segmentation by Revenue
17.3.5 Geographical Segmentation by Revenue
17.3.6 Business Strategy
17.3.7 Recent Developments
17.3.8 SWOT Analysis
17.4 IBM
17.4.1 Key Facts
17.4.2 Business Description
17.4.3 Business Segmentation
17.4.4 Revenue Segmentation by Business Segment
17.4.5 Revenue Segmentation by Business Operation
17.4.6 Revenue Comparison of Business Segments 2012 and 2013
17.4.7 Revenue Segmentation by Geography
17.4.8 Business Strategy
17.4.9 Key Developments
17.4.10 SWOT Analysis
17.5 TCS
17.5.1 Key Facts
17.5.2 Business Overview
17.5.3 Revenue by Business Segmentation 2013
17.5.4 Revenue by Business Segmentation 2012 and 2013
17.5.5 Revenue by Geographical Segmentation 2013
17.5.6 Business Strategy
17.5.7 Recent Developments
17.5.8 SWOT Analysis
17.6 Wipro
17.6.1 Key Facts
17.6.2 Business Overview
17.6.3 Revenue by Business Segmentation 2014
17.6.4 Revenue by Business Segmentation 2013 and 2014
17.6.5 Revenue by Geographical Segmentation 2014
17.6.6 Business Strategy
17.6.7 Recent Developments
17.6.8 SWOT Analysis
17.7 Xerox
17.7.1 Key Facts
17.7.2 Business Overview
17.7.3 Business Segmentation by Revenue 2013
17.7.4 Business Segmentation by Revenue 2012 and 2013
17.7.5 Geographical Segmentation by Revenue 2013
17.7.6 Business Strategy
17.7.7 Recent Developments
17.7.8 SWOT Analysis

 

18. Other Reports in this Series

 

List of Exhibits

 

Exhibit 1: Market Research Methodology
Exhibit 2: Overview of Global Healthcare BPO Market
Exhibit 3: Global Healthcare BPO Market 2014-2019 (US$ billion)
Exhibit 4: Market Segmentation by Services in 2014
Exhibit 5: Market Segmentation by Services in 2014-2019
Exhibit 6: Global CRM BPO Market in Healthcare sector 2014-2019 (US$ billion)
Exhibit 7: Global HR BPO Market in Healthcare sector 2014-2019 (US$ billion)
Exhibit 8: Global F&A BPO Market in Healthcare sector 2014-2019 (US$ billion)
Exhibit 9: Market Segmentation by Geography in 2014
Exhibit 10: Accenture: Business Segmentation by Revenue 2013
Exhibit 11: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 12: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 13: Cognizant: Business Segmentation by Revenue 2013
Exhibit 14: Cognizant: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 15: Cognizant: Geographical Segmentation by Revenue 2013
Exhibit 16: Services Segmentation of Genpact by Revenue 2013
Exhibit 17: Services Segmentation of Genpact by Revenue 2012 and 2013 (US$ million)
Exhibit 18: Geographical Segmentation of Genpact by Revenue 2013
Exhibit 19: IBM: Business Segmentation
Exhibit 20: IBM: Revenue Segmentation by Business 2013
Exhibit 21: IBM: Revenue Segmentation 2013
Exhibit 22: IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 23: IBM: Revenue Segmentation by Geography 2013
Exhibit 24: TCS: Revenue by Business Segmentation 2013
Exhibit 25: TCS: Revenue by Business Segmentation 2012 and 2013 (US$ billion)
Exhibit 26: TCS: Revenue by Geographical Segmentation 2013
Exhibit 27: Wipro: Revenue by Business Segmentation 2014
Exhibit 28: Wipro: Revenue by Business Segmentation 2013 and 2014 (US$ billion)
Exhibit 29: Wipro: Revenue by Geographical Segmentation 2014
Exhibit 30: Xerox: Business Segmentation by Revenue 2013
Exhibit 31: Xerox: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 32: Xerox: Geographical Segmentation by Revenue 2013

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