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Global Insurance Business Process Outsourcing (BPO) Market 2014-2018

Published: Sep-2014 | Format: PDF | Technavio | Number of pages: 79 | Code: MRS - 18025

Insurance BPO is a sub-segment of the Banking, Financial Services, and Insurance (BFSI) BPO segment. BPO service providers support some of the leading financial institutions and custodians in the world. The value chain of the Insurance industry comprises of product development, marketing, administration, asset management, and claims management. Insurance BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the insurance domain. It can be defined as delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps clients increase operational efficiency, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure.

TechNavio's analysts forecast the Global Insurance BPO market to grow at a CAGR of 5.19 percent over the period 2013-2018.

Covered in this Report

The Global Insurance BPO market can be segmented on the basis of BPO services into the following: Property and Casualty and Life and Pension. The report also discusses in detail the market spending across these two segments and key geographical regions in the market.

TechNavio's report, the Global Insurance BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global Insurance BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.

Key Regions

Americas
APAC
EMEA
Key Vendors

EXL Services Holdings
Genpact
TCS
WNS Holdings
Other Prominent Vendors

Accenture
Capita
Cognizant
Computer Sciences
Dell
HCL
iGate
Infosys
MphasiS
Serco Group
Sutherland Global Services
Syntel
Tech Mahindra
Wipro
Xchanging
Xerox
Market Driver

Cost Effective Operations
For a full, detailed list, view our report
Market Challenge

Data Security
For a full, detailed list, view our report
Market Trend

Outsourcing of Complex Processes
For a full, detailed list, view our report
Key Questions Answered in this Report

What will the market size be in 2018 and what will the growth rate be
What are the key market trends
What is driving this market
What are the challenges to market growth
Who are the key vendors in this market space
What are the market opportunities and threats faced by the key vendors
What are the strengths and weaknesses of the key vendors

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05. Introduction

06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07. Market Segmentation by Service
07.1 Global Insurance BPO Market by Service 2013-2018
07.2 Global Insurance BPO Market by Property and Casualty Service
07.2.1 Market Size and Forecast
07.3 Global Insurance BPO Market by Life and Pension Service
07.3.1 Market Size and Forecast

08. Geographical Segmentation
08.1 Global Insurance BPO Market by Geographical Segmentation
08.2 Insurance BPO Market in the EMEA Region
08.2.1 Market Size and Forecast
08.3 Insurance BPO Market in the Americas Region
08.3.1 Market Size and Forecast
08.4 Insurance BPO Market in the APAC
08.4.1 Market Size and Forecast

09. Key Leading Countries
09.1 US
09.2 UK

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
17.3.1 Accenture
17.3.2 CSC
17.3.3 Cognizant
17.3.4 HCL
17.3.5 Infosys
17.3.6 Syntel
17.3.7 Wipro
17.3.8 Xerox

18. Key Vendor Analysis
18.1 EXL
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2013 and 2012
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 Genpact
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Services Segmentation by Revenue 2013
18.2.4 Services Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 TCS
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Business Segmentation by Revenue 2013
18.3.4 Business Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 WNS
18.4.1 Key Facts
18.4.2 Business Overview
18.4.3 Business Segmentation by Revenue 2014
18.4.4 Business Segmentation by Revenue 2014 and 2013
18.4.5 Geographical Segmentation by Revenue 2014
18.4.6 Business Strategy
18.4.7 Recent Developments
18.4.8 SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

Exhibit 1: Market Research Methodology
Exhibit 2: Global Insurance BPO Market Overview
Exhibit 3: Global Insurance BPO Market, 2013-2018 (US$ billion)
Exhibit 4: Global Insurance BPO Market Segmentation by Service, 2013
Exhibit 5: Global Insurance BPO Market Segmentation by Service, 2013 and 2018
Exhibit 6: Global Insurance BPO Market by Property and Casualty Service, 2013-2018 (US$ billion)
Exhibit 7: Global Insurance BPO Market by Life and Pension Service, 2013-2018 (US$ billion)
Exhibit 8: Global Insurance BPO Market Segmentation by Region, 2013
Exhibit 9: Global Insurance BPO Market Segmentation by Region, 2013 and 2018
Exhibit 10: Insurance BPO Market in the EMEA Region, 2013-2018 (US$ billion)
Exhibit 11: Insurance BPO Market in the Americas Region, 2013-2018 (US$ billion)
Exhibit 12: Insurance BPO Market in the APAC Region, 2013-2018 (US$ billion)
Exhibit 13: Global Insurance BPO Market Segmentation by Vendors, 2013
Exhibit 14: Business Segmentation of Accenture
Exhibit 15: Business Segmentation of CSC
Exhibit 16: Business Segmentation of Cognizant
Exhibit 17: Business Segmentation of HCL
Exhibit 18: Business Segmentation of Infosys
Exhibit 19: Business Segmentation of Syntel
Exhibit 20: Business Segmentation of Wipro
Exhibit 21: Business Segmentation of Xerox
Exhibit 22: Company Name: Business Segmentation by Revenue 2013
Exhibit 23: Company Name: Business Segmentation by Revenue 2013 and 2012 (US$ million)
Exhibit 24: Company Name: Geographical Segmentation by Revenue 2013
Exhibit 25: Genpact: Services Segmentation by Revenue 2013
Exhibit 26: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 27: Genpact: Geographical Segmentation by Revenue 2013
Exhibit 28: Global Insurance BPO Market: Business Segmentation by Revenue 2013
Exhibit 29: Global Insurance BPO Market: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 30: Global Insurance BPO Market: Geographical Segmentation by Revenue 2013
Exhibit 31: Company Name: Business Segmentation by Revenue 2014
Exhibit 32: Company Name: Business Segmentation by Revenue 2014 and 2013
Exhibit 33: Company Name: Geographical Segmentation by Revenue 2014

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