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Global IT Service Management (ITSM) Market 2012-2016

Published: Sep-2013 | Format: PDF | Technavio | Number of pages: 63 | Code: MRS - 892

TechNavio's analysts forecast the Global IT Service Management (ITSM) market to grow at a CAGR of 7.30 percent over the period 2012-2016. One of the key factors contributing to this market growth is that an increasing number of employees are using personal technology devices in workplace. The Global IT Service Management (ITSM) market has also been witnessing the increasing popularity of ITSM among SMEs. However, the lack of transparency in service level agreements could pose a challenge to the growth of this market.

TechNavio's report, Global IT Service Management (ITSM) market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global IT Service Management (ITSM) market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this market space are BMC Software Inc., CA Technologies Inc., IBM Corp., and Hewlett-Packard Co.

The other vendors mentioned in the report are Axios Systems, Cherwell Software LLC, Citrix Systems Inc., Compuware Corp., EMC Corp., Fujitsu Ltd., Hitachi Ltd., Microsoft Corp., NetScout Systems Inc., Oracle Corp., ServiceNow Inc., Symantec Corp., and VMware Inc.

Key questions answered in this report:

What will the market size be in 2016 and what will the growth rate be
What are the key market trends
What is driving this market
What are the challenges to market growth
Who are the key vendors in this market space
What are the market opportunities and threats faced by the key vendors
What are the strengths and weaknesses of these key vendors


Table of Content

1. Executive Summary

2. Scope of the Report
2.1 Market Overview
2.2 Product Offerings

3. Market Research Methodology
3.1 Market Research Process
3.2 Research Design
3.3 Research Methodology

4. List of Abbreviations

5. Introduction

6. Market Landscape
6.1 Market Overview
6.2 Market Size and Forecast
6.3 Five Forces Analysis

7. Market Segmentation by Application
7.1 Global ITSM Market by Application 2012-2016
7.2 Global Configuration Management Market
7.2.1 Market Size and Forecast
7.3 Global IT Service Desk Market
7.3.1 Market Size and Forecast
7.4 Global IT Asset Management Market
7.4.1 Market Size and Forecast
7.5 Global Application Performance Management Market
7.5.1 Market Size and Forecast
7.6 Global Availability and Performance Management Market
7.6.1 Market Size and Forecast
7.7 Global Network Management Market
7.7.1 Market Size and Forecast
7.8 Global Job Scheduling Market
7.8.1 Market Size and Forecast
7.9 Global DBMS Management Market
7.9.1 Market Size and Forecast

8. Market Segmentation by End-users

9. Geographical Segmentation

10. Key Leading Countries
10.1 USA
10.2 France
10.3 UK

11. Buying Criteria

12. Market Growth Drivers

13. Drivers and their Impact

14. Market Challenges

15. Impact of Drivers and Challenges

16. Market Trends

17. Trends and their Impact

18. Vendor Landscape
18.1 Competitive Scenario
18.2 Market Share Analysis 2012
18.3 Other Prominent Vendors

19. Key Vendor Analysis
19.1 BMC Software Inc.
19.1.1 Business Overview
19.1.2 Business Segmentation
19.1.3 Key Information
19.1.4 SWOT Analysis
19.2 CA Technologies Inc.
19.2.1 Business Overview
19.2.2 Business Segmentation
19.2.3 Key Information
19.2.4 SWOT Analysis
19.3 IBM Corp.
19.3.1 Business Overview
19.3.2 Business Segmentation
19.3.3 Key Information
19.3.4 SWOT Analysis
19.4 Hewlett-Packard Co.
19.4.1 Business Overview
19.4.2 Business Segmentation
19.4.3 Key Information
19.4.4 SWOT Analysis

20. Other Reports in this Series

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