Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Scope of the Report:

This report focuses on the Social Customer Relationship Management (CRM) Software in China market, to split the market based on manufacturers, Regions (Province), type and application.

Market Segment by Manufacturers, this report covers

IBM

Jive Software

Lithium

Oracle

Salesforce

Microsoft

Netsuite

Pegasystems

Sap

SugarCRM

Market Segment by Regions (Province), covering

South China

Southwest China

East China

Northeast China

North China

Market Segment by Type, covers

Social Monitoring and Social Listening

Social Mapping

Social Middleware

Social Management

Social Measurement

Market Segment by Applications, can be divided into

Customer Service and Support

Marketing

Sales

Others

There are 18 Chapters to deeply display the China Social Customer Relationship Management (CRM) Software market.

Chapter 1, to describe Social Customer Relationship Management (CRM) Software Introduction, product type and application, market overview, market analysis by Region (province), market opportunities, market risk, market driving force;

Chapter 2, to analyze the manufacturers of Social Customer Relationship Management (CRM) Software, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;

Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;

Chapter 4,to show the China market by Regions (Province),covering South China,East China,Southwest China,North China,Northeast China,Northwest China and Central China,with sales, price,revenue and market share of Social Customer Relationship Management (CRM) Software,for each region,from 2012 to 2017;

Chapter 5 and 6, to show the market by type and application, with sales, price, revenue, market share and growth rate by type, application, from 2012 to 2017;

Chapter 7,8,9,10,11,12 and 13 to analyze the key Province by Type and Application,covering South China,East China,Southwest China,North China,Northwest China,Central China and Northeast China,with sales,revenue and market share by types and applications;

Chapter 14, Social Customer Relationship Management (CRM) Software market forecast, by Regions (Province), type and application, with sales, price, revenue and growth rate forecast, from 2017 to 2022;

Chapter 15, to analyze the manufacturing cost, key raw materials and manufacturing process etc.

Chapter 16, to analyze the industrial chain, sourcing strategy and downstream end users (buyers);

Chapter 17, to describe sales channel, distributors, traders, dealers etc.

Chapter 18, to describe Social Customer Relationship Management (CRM) Software Appendix, methodology and data source

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Table Of Content

Table of Contents
1 Market Overview
    1.1 Social Customer Relationship Management (CRM) Software Introduction
    1.2 Market Analysis by Type
        1.2.1 Social Monitoring and Social Listening
        1.2.2 Social Mapping
        1.2.3 Social Middleware
        1.2.4 Social Management
        1.2.5 Social Measurement
    1.3 Market Analysis by Applications
        1.3.1 Customer Service and Support
        1.3.2 Marketing
        1.3.3 Sales
        1.3.4 Others
    1.4 Market Analysis by Regions (Province)
        1.4.1 South China Status and Prospect (2012-2022)
        1.4.2 Southwest China Status and Prospect (2012-2022)
        1.4.3 East China Status and Prospect (2012-2022)
        1.4.4 Northeast China Status and Prospect (2012-2022)
        1.4.5 North China Status and Prospect (2012-2022)
        1.4.6 Central China Status and Prospect (2012-2022)
        1.4.7 Northwest China Status and Prospect (2012-2022)
    1.5 Market Dynamics
        1.5.1 Market Opportunities
        1.5.2 Market Risk
        1.5.3 Market Driving Force
2 Manufacturers Profiles
    2.1 IBM
        2.1.1 Profile
        2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.1.2.1 Type 1
            2.1.2.2 Type 2
        2.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.1.4 Business Overview
        2.1.5 IBM News
    2.2 Jive Software
        2.2.1 Profile
        2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.2.2.1 Type 1
            2.2.2.2 Type 2
        2.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.2.4 Business Overview
        2.2.5 Jive Software News
    2.3 Lithium
        2.3.1 Profile
        2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.3.2.1 Type 1
            2.3.2.2 Type 2
        2.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.3.4 Business Overview
        2.3.5 Lithium News
    2.4 Oracle
        2.4.1 Profile
        2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.4.2.1 Type 1
            2.4.2.2 Type 2
        2.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.4.4 Business Overview
        2.4.5 Oracle News
    2.5 Salesforce
        2.5.1 Profile
        2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.5.2.1 Type 1
            2.5.2.2 Type 2
        2.5.3 Salesforce Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.5.4 Business Overview
        2.5.5 Salesforce News
    2.6 Microsoft
        2.6.1 Profile
        2.6.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.6.2.1 Type 1
            2.6.2.2 Type 2
        2.6.3 Microsoft Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.6.4 Business Overview
        2.6.5 Microsoft News
    2.7 Netsuite
        2.7.1 Profile
        2.7.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.7.2.1 Type 1
            2.7.2.2 Type 2
        2.7.3 Netsuite Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.7.4 Business Overview
        2.7.5 Netsuite News
    2.8 Pegasystems
        2.8.1 Profile
        2.8.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.8.2.1 Type 1
            2.8.2.2 Type 2
        2.8.3 Pegasystems Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.8.4 Business Overview
        2.8.5 Pegasystems News
    2.9 Sap
        2.9.1 Profile
        2.9.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.9.2.1 Type 1
            2.9.2.2 Type 2
        2.9.3 Sap Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.9.4 Business Overview
        2.9.5 Sap News
    2.10 SugarCRM
        2.10.1 Profile
        2.10.2 Social Customer Relationship Management (CRM) Software Type and Applications
            2.10.2.1 Type 1
            2.10.2.2 Type 2
        2.10.3 SugarCRM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
        2.10.4 Business Overview
        2.10.5 SugarCRM News
3 China Social Customer Relationship Management (CRM) Software Market Competition, by Manufacturer
    3.1 China Social Customer Relationship Management (CRM) Software Sales and Market Share by Manufacturer (2016-2017)
    3.2 China Social Customer Relationship Management (CRM) Software Revenue and Market Share by Manufacturer (2016-2017)
    3.3 China Social Customer Relationship Management (CRM) Software Price by Manufacturers (2016-2017)
    3.4 Market Concentration Rate
        3.4.1 Top 3 Social Customer Relationship Management (CRM) Software Manufacturer Market Share
        3.4.2 Top 5 Social Customer Relationship Management (CRM) Software Manufacturer Market Share
    3.5 Market Competition Trend
4 China Social Customer Relationship Management (CRM) Software Market Analysis by Regions (Province)
    4.1 China Social Customer Relationship Management (CRM) Software Sales Market Share by Regions (Province)
    4.2 China Social Customer Relationship Management (CRM) Software Sales by Regions (Province) (2012-2017)
    4.3 China Social Customer Relationship Management (CRM) Software Revenue (Value) by Regions (Province) (2012-2017)
5 China Market Segmentation Social Customer Relationship Management (CRM) Software by Type
    5.1 China Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Type (2012-2017)
        5.1.1 China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017)
        5.1.2 China Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017)
    5.2 Social Monitoring and Social Listening Sales Growth and Price
        5.2.1 China Social Monitoring and Social Listening Sales Growth (2012-2017)
        5.2.2 China Social Monitoring and Social Listening Price (2012-2017)
    5.3 Social Mapping Sales Growth and Price
        5.3.1 China Social Mapping Sales Growth (2012-2017)
        5.3.2 China Social Mapping Price (2012-2017)
    5.4 Social Middleware Sales Growth and Price
        5.4.1 China Social Middleware Sales Growth (2012-2017)
        5.4.2 China Social Middleware Price (2012-2017)
    5.5 Social Management Sales Growth and Price
        5.5.1 China Social Management Sales Growth (2012-2017)
        5.5.2 China Social Management Price (2012-2017)
    5.6 Social Measurement Sales Growth and Price
        5.6.1 China Social Measurement Sales Growth (2012-2017)
        5.6.2 China Social Measurement Price (2012-2017)
6 China Market Segmentation Social Customer Relationship Management (CRM) Software by Application
    6.1 China Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017)
    6.2 Customer Service and Support Sales Growth (2012-2017)
    6.3 Marketing Sales Growth (2012-2017)
    6.4 Sales Sales Growth (2012-2017)
    6.5 Others Sales Growth (2012-2017)
7 South China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    7.1 South China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    7.2 South China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    7.3 South China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
8 East China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    8.1 East China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    8.2 East China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    8.3 East China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
9 Southwest China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    9.1 Southwest China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    9.2 Southwest China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    9.3 Southwest China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
10 Northeast China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    10.1 Northeast China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    10.2 Northeast China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    10.3 Northeast China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
11 North China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    11.1 North China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    11.2 North China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    11.3 North China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
12 Central China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    12.1 Central China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    12.2 Central China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    12.3 Central China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
13 Northwest China Social Customer Relationship Management (CRM) Software Sales, Revenue, by Type, Application and Manufacturers
    13.1 Northwest China Social Customer Relationship Management (CRM) Software Revenue, Sales and Growth Rate (2012-2017)
    13.2 Northwest China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type
    13.3 Northwest China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017)
14 Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
    14.1 China Social Customer Relationship Management (CRM) Software Sales, Revenue and Growth Rate (2017-2022)
    14.2 Social Customer Relationship Management (CRM) Software Market Forecast by Regions (Province) (2017-2022)
    14.3 Social Customer Relationship Management (CRM) Software Market Forecast by Type (2017-2022)
    14.4 Social Customer Relationship Management (CRM) Software Market Forecast by Application (2017-2022)
15 Social Customer Relationship Management (CRM) Software Manufacturing Cost Analysis
    15.1 Social Customer Relationship Management (CRM) Software Key Raw Materials Analysis
        15.1.1 Key Raw Materials
        15.1.2 Price Trend of Key Raw Materials
        15.1.3 Key Suppliers of Raw Materials
        15.1.4 Market Concentration Rate of Raw Materials
    15.2 Proportion of Manufacturing Cost Structure
        15.2.1 Raw Materials
        15.2.2 Labor Cost
        15.2.3 Manufacturing Expenses
    15.3 Manufacturing Process Analysis of Social Customer Relationship Management (CRM) Software
16 Industrial Chain, Sourcing Strategy and Downstream Buyers
    16.1 Social Customer Relationship Management (CRM) Software Industrial Chain Analysis
    16.2 Upstream Raw Materials Sourcing
    16.3 Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Manufacturers in 2016
    16.4 Downstream Buyers
17 Sales Channel, Distributors, Traders and Dealers
    17.1 Sales Channel
        17.1.1 Direct Marketing
        17.1.2 Indirect Marketing
        17.1.3 Marketing Channel Future Trend
    17.2 Distributors, Traders and Dealers
18 Research Findings and Conclusion
19 Appendix
    19.1 Methodology
    19.2 Analyst Introduction
    19.3 Data Source

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