Enterprise CRM Software Market Size, Share, and Trends Analysis Report
CAGR :
| Market Size 2024 (Base Year) | USD 60.05 Billion |
| Market Size 2032 (Forecast Year) | USD 101.42 Billion |
| CAGR | 6.77% |
| Forecast Period | 2025 - 2032 |
| Historical Period | 2020 - 2024 |
Insights into the Industry
The enterprise crm software industry has been witnessing optimal growth in recent years and is likely to continue even in upcoming years. The growth of enterprise crm software ’s industry size can be attributed to rising investments in research & development activities, entry of new players, product innovation, technological breakthroughs, effective allocation of resources, and growing competition among business rivals to expand its regional as well as customer base. Supportive government policies and incentives, as well as favorable laws, are projected to determine the growth of the enterprise crm software market in foreseeable future. An increase in the spending capacity of customers with the rise in disposable income will further contribute towards enterprise crm software 's market proceeds.
This market research report is a comprehensive overview of the events taking place in the enterprise crm software industry and impacting its growth. Our report divides the enterprise crm software market into various segments or categories based on products, applications, region, etc. Additionally, our research analysts have listed the key players of the global enterprise crm software market and compared them based on metrics such as market revenue, Y-O-Y sales, shipments volume, historical data, and successful implementation of business strategies such as strategic alliances, mergers & acquisitions, joint ventures, product development, and partnerships & collaborations.
Market Research Store (MRS) published a brand new report titled “Enterprise CRM Software Market research report which is segmented by Products (Marketing, Customer Support and Service, Inventory Management, Others), by Applications (BFSI, Healthcare, Education, Retail, IT and Telecom, Manufacturing, Others), by Key Players/Companies Zoho, Teamgate, Infusionsoft, Infusionsoft, SAP, Infor, HubSpot, Oracle, SalesForce, ProsperWorks, NetSuite, Sugar, Pipedrive, Microsoft”. In 2020, the global enterprise crm software market value was registered at XX (USD Million/Billion) and is predicted to reach XX (USD Million/Billion) at a CAGR of XX% by 2028.
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| Report Attributes | Report Details |
|---|---|
| Report Title | Enterprise CRM Software Market Research Report |
| By Products | Marketing, Customer Support and Service, Inventory Management, Others |
| By Applications | BFSI, Healthcare, Education, Retail, IT and Telecom, Manufacturing, Others |
| By Key Players | Zoho, Teamgate, Infusionsoft, Infusionsoft, SAP, Infor, HubSpot, Oracle, SalesForce, ProsperWorks, NetSuite, Sugar, Pipedrive, Microsoft |
| Regions Covered | North America, Europe, Asia Pacific (APAC), Latin America, Middle East And Africa (MEA) |
| Countries Covered | North America : U.S and Canada Europe : U.K, Spain, Germany, Italy, Russia, France, Rest of Europe APAC : Japan, India, China, Australia, South Korea, South East Asia, Rest of Asia Pacific Latin America : Mexico, Brazil The Middle East And Africa : South Africa, UAE, Saudi Arab, Rest of MEA |
| Base Year | 2020 |
| Historical Year | 2016to 2020 (Depending on availability, data from 2010 can be offered) |
| Forecast Year | 2028 |
| Number of Pages | 104 |
| Customization Available | Yes, the report can be tailored to meet your specific requirements. |
Based on these findings, the global enterprise crm software industry study suggests strategies to existing market participants as to how they can improve & reinforce their market position. In addition to this, the study also recommends successful market penetrating strategies for new entrants. Furthermore, enterprise crm software industry study report has included all major manufacturers and distributors operating in the enterprise crm software market across all major regions.
Enterprise CRM Software Market Strategic Analysis
Various analytical methods such as Porter’s Five Force Analysis, SWOT analysis, Market Share Analysis, Competitive Analysis, PESTEL Analysis, Market Attractiveness Analysis, and Value Chain Analysis have been used to analyze the market in the research report. These assessments help users of the report in examining and evaluating enterprise crm software market on the basis of different metrics such as switching costs, economies of scale, current sales, brand loyalty, brand equity, capital investments, production rights, research & development activities, copyrights & patents, legislations, effects of promotional activities, and consumer preferences.
The information provided in our market research report is anticipated to help the industry stakeholders in the effective decision-making process and successful business outcomes. Moreover, we have been using Ansoff Matrix to help firms analyze and plan their business growth strategies.
Additionally, our report contains a growth-share matrix that aids firms’ business decisions for prioritizing their myriad businesses. We have also included GE Nine Cell Matrix that is helpful in making strategic planning and can help firms in determining their position in the market along with analyzing their growth strategies.
Our researchers also make use of the perceptual map to demonstrate how to target consumers feel about a given brand and form perception about it. We have also included the Customer-Based Brand Equity (CBBE) Model for helping firms effectively position their brands.
Enterprise CRM Software Market Key Trends Analysis
The key factors influencing the growth of the enterprise crm software market have been assessed in the report. Factors having a huge influence on market demand and restraining factors that impact the development of the market are both addressed rigorously & in-depth in our global market research report.
Furthermore, trends that play a key role in market’s growth are discussed comprehensively in the report. Moreover, a large number of qualitative factors or measurements are included in the report and this includes operating risks and major obstacles encountered by players in the industry.
Enterprise CRM Software Market Key Segment Analysis
The report delivers a critical assessment on the enterprise crm software market by segmenting it based on Products, Applications, and region. All the segments and categories of the enterprise crm software market have been evaluated based on past, present and future trends and are key parameters determining & defining the growth of the market.
The data for the market and its segments and categories are provided from 2016 to 2028. The report has identified the key segments and categories contributing substantially towards overall market growth in terms of revenue & volume.
Based on Products, the global enterprise crm software market is segmented into Marketing, Customer Support and Service, Inventory Management, Others. Comprehensive qualitative and quantitative this segment analysis will be provided in the report from 2016 to 2028.
Based on Applications, market is divided into BFSI, Healthcare, Education, Retail, IT and Telecom, Manufacturing, Others. A slew of business growth opportunities and dynamics affecting the different segments are analyzed and discussed in the report.
Impact Assessment of COVID-19
The COVID-19 outbreak has wreaked havoc on worldwide economic and social systems. The disease has entered several industries' value and supply chains, including the enterprise crm software market. The government imposed lockdowns in various locations. We will examine the impact of the COVID-19 pandemic on the global market, looking at both demand and supply.
The COVID-19 pandemic's short- and long-term impacts would be explored to provide a summary. This would help build business plans for all market participants, including manufacturers, vendors, suppliers, distributors, and end-users, during and after the epidemic.
Enterprise CRM Software Market Regional Trends and Market Player’s Analysis
On the basis of region, the market is segregated into North America, Latin America, Asia Pacific, Europe, and the Middle East & Africa.
The major players holding a huge chunk of market share in the global enterprise crm software market and impacting market profitability are evaluated after considering their product & services revenue, sales, business plans, innovations, and growth rate. The final position of a player in the market depends on market events or market happenings, new product launches, mergers & acquisitions, benchmarking, regional expansions, and technical innovations.
For all the key stakeholders of the market, value chain and technology ecosystem, as well as the information provided in this market research report, will prove beneficial. The study offers an outline of the company’s market share and an extensive summary of the major players in the enterprise crm software market.
Some of the leading players profiled in the global enterprise crm software market are,
- Zoho
- Teamgate
- Infusionsoft
- Infusionsoft
- SAP
- Infor
- HubSpot
- Oracle
- SalesForce
- ProsperWorks
- NetSuite
- Sugar
- Pipedrive
- Microsoft
The Key Audiences for Enterprise CRM Software Market Report
- Research Institutes & consulting firms
- Industry Leaders, as well as companies, aspiring to enter the enterprise crm software market
- Student and universities
- Solution Providers, product providers, service providers, and other players in the industry
- Associated private firms and government bodies
- Individuals interested to learn about market
The report segments of the global enterprise crm software market are as follows:
Global Enterprise CRM Software Market: By Products
- Marketing
- Customer Support and Service
- Inventory Management
- Others
Global Enterprise CRM Software Market: By Applications
- BFSI
- Healthcare
- Education
- Retail
- IT and Telecom
- Manufacturing
- Others
The Most Important Research Methodologies
Primary sources include industry experts from management corporations, processing organizations, and analytical service providers who serve businesses across the sector's value chain. We interviewed key sources to acquire qualitative and quantitative data and analyse future prospects.
Primary research undertaken for this report comprised interviews with industry professionals such as CEOs, Vice Presidents, Marketing Directors and Technology Directors of strong core organizations and institutions in major enterprise crm software . We interviewed them to get qualitative and quantitative data.
The following are the justifications for purchasing the global Enterprise CRM Software market report:
- Statistical data is well-referenced, and the source is a significant resource for directing interested companies.
- Market development trends and marketing channels that are cutting-edge are discussed.
- The feasibility and growth rate of the market as a whole over the foreseeable future are determined.
- The competitive landscape and demographic research provide a clear picture of the current state of the market on an international scale.
- A thorough examination of development policies and plans, manufacturing processes, and costing provides a more accurate picture of import/export consumption, supply and demand, pricing, revenue, and gross margins, among other things.
- Customization is possible based on the client's requirements.
Frequently Asked Questions
- Zoho
- Teamgate
- Infusionsoft
- Infusionsoft
- SAP
- Infor
- HubSpot
- Oracle
- SalesForce
- ProsperWorks
- NetSuite
- Sugar
- Pipedrive
- Microsoft
Table Of Content
Table of Content 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Regulatory Scenario by Region/Country 1.4 Market Investment Scenario Strategic 1.5 Market Analysis by Type 1.5.1 Global Enterprise CRM Software Market Share by Type (2020-2026) 1.5.2 Marketing 1.5.3 Customer Support and Service 1.5.4 Inventory Management 1.5.5 Others 1.6 Market by Application 1.6.1 Global Enterprise CRM Software Market Share by Application (2020-2026) 1.6.2 BFSI 1.6.3 Healthcare 1.6.4 Education 1.6.5 Retail 1.6.6 IT and Telecom 1.6.7 Manufacturing 1.6.8 Others 1.7 Enterprise CRM Software Industry Development Trends under COVID-19 Outbreak 1.7.1 Global COVID-19 Status Overview 1.7.2 Influence of COVID-19 Outbreak on Enterprise CRM Software Industry Development 2. Global Market Growth Trends 2.1 Industry Trends 2.1.1 SWOT Analysis 2.1.2 Porter’s Five Forces Analysis 2.2 Potential Market and Growth Potential Analysis 2.3 Industry News and Policies by Regions 2.3.1 Industry News 2.3.2 Industry Policies 2.4 Industry Trends Under COVID-19 3 Value Chain of Enterprise CRM Software Market 3.1 Value Chain Status 3.2 Enterprise CRM Software Manufacturing Cost Structure Analysis 3.2.1 Production Process Analysis 3.2.2 Manufacturing Cost Structure of Enterprise CRM Software 3.2.3 Labor Cost of Enterprise CRM Software 3.2.3.1 Labor Cost of Enterprise CRM Software Under COVID-19 3.3 Sales and Marketing Model Analysis 3.4 Downstream Major Customer Analysis (by Region) 3.5 Value Chain Status Under COVID-19 4 Players Profiles 4.1 Zoho 4.1.1 Zoho Basic Information 4.1.2 Enterprise CRM Software Product Profiles, Application and Specification 4.1.3 Zoho Enterprise CRM Software Market Performance (2015-2020) 4.1.4 Zoho Business Overview 4.2 Teamgate 4.2.1 Teamgate Basic Information 4.2.2 Enterprise CRM Software Product Profiles, Application and Specification 4.2.3 Teamgate Enterprise CRM Software Market Performance (2015-2020) 4.2.4 Teamgate Business Overview 4.3 Infusionsoft 4.3.1 Infusionsoft Basic Information 4.3.2 Enterprise CRM Software Product Profiles, Application and Specification 4.3.3 Infusionsoft Enterprise CRM Software Market Performance (2015-2020) 4.3.4 Infusionsoft Business Overview 4.4 Infusionsoft 4.4.1 Infusionsoft Basic Information 4.4.2 Enterprise CRM Software Product Profiles, Application and Specification 4.4.3 Infusionsoft Enterprise CRM Software Market Performance (2015-2020) 4.4.4 Infusionsoft Business Overview 4.5 SAP 4.5.1 SAP Basic Information 4.5.2 Enterprise CRM Software Product Profiles, Application and Specification 4.5.3 SAP Enterprise CRM Software Market Performance (2015-2020) 4.5.4 SAP Business Overview 4.6 Infor 4.6.1 Infor Basic Information 4.6.2 Enterprise CRM Software Product Profiles, Application and Specification 4.6.3 Infor Enterprise CRM Software Market Performance (2015-2020) 4.6.4 Infor Business Overview 4.7 HubSpot 4.7.1 HubSpot Basic Information 4.7.2 Enterprise CRM Software Product Profiles, Application and Specification 4.7.3 HubSpot Enterprise CRM Software Market Performance (2015-2020) 4.7.4 HubSpot Business Overview 4.8 Oracle 4.8.1 Oracle Basic Information 4.8.2 Enterprise CRM Software Product Profiles, Application and Specification 4.8.3 Oracle Enterprise CRM Software Market Performance (2015-2020) 4.8.4 Oracle Business Overview 4.9 SalesForce 4.9.1 SalesForce Basic Information 4.9.2 Enterprise CRM Software Product Profiles, Application and Specification 4.9.3 SalesForce Enterprise CRM Software Market Performance (2015-2020) 4.9.4 SalesForce Business Overview 4.10 ProsperWorks 4.10.1 ProsperWorks Basic Information 4.10.2 Enterprise CRM Software Product Profiles, Application and Specification 4.10.3 ProsperWorks Enterprise CRM Software Market Performance (2015-2020) 4.10.4 ProsperWorks Business Overview 4.11 NetSuite 4.11.1 NetSuite Basic Information 4.11.2 Enterprise CRM Software Product Profiles, Application and Specification 4.11.3 NetSuite Enterprise CRM Software Market Performance (2015-2020) 4.11.4 NetSuite Business Overview 4.12 Sugar 4.12.1 Sugar Basic Information 4.12.2 Enterprise CRM Software Product Profiles, Application and Specification 4.12.3 Sugar Enterprise CRM Software Market Performance (2015-2020) 4.12.4 Sugar Business Overview 4.13 Pipedrive 4.13.1 Pipedrive Basic Information 4.13.2 Enterprise CRM Software Product Profiles, Application and Specification 4.13.3 Pipedrive Enterprise CRM Software Market Performance (2015-2020) 4.13.4 Pipedrive Business Overview 4.14 Microsoft 4.14.1 Microsoft Basic Information 4.14.2 Enterprise CRM Software Product Profiles, Application and Specification 4.14.3 Microsoft Enterprise CRM Software Market Performance (2015-2020) 4.14.4 Microsoft Business Overview 5 Global Enterprise CRM Software Market Analysis by Regions 5.1 Global Enterprise CRM Software Sales, Revenue and Market Share by Regions 5.1.1 Global Enterprise CRM Software Sales by Regions (2015-2020) 5.1.2 Global Enterprise CRM Software Revenue by Regions (2015-2020) 5.2 North America Enterprise CRM Software Sales and Growth Rate (2015-2020) 5.3 Europe Enterprise CRM Software Sales and Growth Rate (2015-2020) 5.4 Asia-Pacific Enterprise CRM Software Sales and Growth Rate (2015-2020) 5.5 Middle East and Africa Enterprise CRM Software Sales and Growth Rate (2015-2020) 5.6 South America Enterprise CRM Software Sales and Growth Rate (2015-2020) 6 North America Enterprise CRM Software Market Analysis by Countries 6.1 North America Enterprise CRM Software Sales, Revenue and Market Share by Countries 6.1.1 North America Enterprise CRM Software Sales by Countries (2015-2020) 6.1.2 North America Enterprise CRM Software Revenue by Countries (2015-2020) 6.1.3 North America Enterprise CRM Software Market Under COVID-19 6.2 United States Enterprise CRM Software Sales and Growth Rate (2015-2020) 6.2.1 United States Enterprise CRM Software Market Under COVID-19 6.3 Canada Enterprise CRM Software Sales and Growth Rate (2015-2020) 6.4 Mexico Enterprise CRM Software Sales and Growth Rate (2015-2020) 7 Europe Enterprise CRM Software Market Analysis by Countries 7.1 Europe Enterprise CRM Software Sales, Revenue and Market Share by Countries 7.1.1 Europe Enterprise CRM Software Sales by Countries (2015-2020) 7.1.2 Europe Enterprise CRM Software Revenue by Countries (2015-2020) 7.1.3 Europe Enterprise CRM Software Market Under COVID-19 7.2 Germany Enterprise CRM Software Sales and Growth Rate (2015-2020) 7.2.1 Germany Enterprise CRM Software Market Under COVID-19 7.3 UK Enterprise CRM Software Sales and Growth Rate (2015-2020) 7.3.1 UK Enterprise CRM Software Market Under COVID-19 7.4 France Enterprise CRM Software Sales and Growth Rate (2015-2020) 7.4.1 France Enterprise CRM Software Market Under COVID-19 7.5 Italy Enterprise CRM Software Sales and Growth Rate (2015-2020) 7.5.1 Italy Enterprise CRM Software Market Under COVID-19 7.6 Spain Enterprise CRM Software Sales and Growth Rate (2015-2020) 7.6.1 Spain Enterprise CRM Software Market Under COVID-19 7.7 Russia Enterprise CRM Software Sales and Growth Rate (2015-2020) 7.7.1 Russia Enterprise CRM Software Market Under COVID-19 8 Asia-Pacific Enterprise CRM Software Market Analysis by Countries 8.1 Asia-Pacific Enterprise CRM Software Sales, Revenue and Market Share by Countries 8.1.1 Asia-Pacific Enterprise CRM Software Sales by Countries (2015-2020) 8.1.2 Asia-Pacific Enterprise CRM Software Revenue by Countries (2015-2020) 8.1.3 Asia-Pacific Enterprise CRM Software Market Under COVID-19 8.2 China Enterprise CRM Software Sales and Growth Rate (2015-2020) 8.2.1 China Enterprise CRM Software Market Under COVID-19 8.3 Japan Enterprise CRM Software Sales and Growth Rate (2015-2020) 8.3.1 Japan Enterprise CRM Software Market Under COVID-19 8.4 South Korea Enterprise CRM Software Sales and Growth Rate (2015-2020) 8.4.1 South Korea Enterprise CRM Software Market Under COVID-19 8.5 Australia Enterprise CRM Software Sales and Growth Rate (2015-2020) 8.6 India Enterprise CRM Software Sales and Growth Rate (2015-2020) 8.6.1 India Enterprise CRM Software Market Under COVID-19 8.7 Southeast Asia Enterprise CRM Software Sales and Growth Rate (2015-2020) 8.7.1 Southeast Asia Enterprise CRM Software Market Under COVID-19 9 Middle East and Africa Enterprise CRM Software Market Analysis by Countries 9.1 Middle East and Africa Enterprise CRM Software Sales, Revenue and Market Share by Countries 9.1.1 Middle East and Africa Enterprise CRM Software Sales by Countries (2015-2020) 9.1.2 Middle East and Africa Enterprise CRM Software Revenue by Countries (2015-2020) 9.1.3 Middle East and Africa Enterprise CRM Software Market Under COVID-19 9.2 Saudi Arabia Enterprise CRM Software Sales and Growth Rate (2015-2020) 9.3 UAE Enterprise CRM Software Sales and Growth Rate (2015-2020) 9.4 Egypt Enterprise CRM Software Sales and Growth Rate (2015-2020) 9.5 Nigeria Enterprise CRM Software Sales and Growth Rate (2015-2020) 9.6 South Africa Enterprise CRM Software Sales and Growth Rate (2015-2020) 10 South America Enterprise CRM Software Market Analysis by Countries 10.1 South America Enterprise CRM Software Sales, Revenue and Market Share by Countries 10.1.1 South America Enterprise CRM Software Sales by Countries (2015-2020) 10.1.2 South America Enterprise CRM Software Revenue by Countries (2015-2020) 10.1.3 South America Enterprise CRM Software Market Under COVID-19 10.2 Brazil Enterprise CRM Software Sales and Growth Rate (2015-2020) 10.2.1 Brazil Enterprise CRM Software Market Under COVID-19 10.3 Argentina Enterprise CRM Software Sales and Growth Rate (2015-2020) 10.4 Columbia Enterprise CRM Software Sales and Growth Rate (2015-2020) 10.5 Chile Enterprise CRM Software Sales and Growth Rate (2015-2020) 11 Global Enterprise CRM Software Market Segment by Types 11.1 Global Enterprise CRM Software Sales, Revenue and Market Share by Types (2015-2020) 11.1.1 Global Enterprise CRM Software Sales and Market Share by Types (2015-2020) 11.1.2 Global Enterprise CRM Software Revenue and Market Share by Types (2015-2020) 11.2 Marketing Sales and Price (2015-2020) 11.3 Customer Support and Service Sales and Price (2015-2020) 11.4 Inventory Management Sales and Price (2015-2020) 11.5 Others Sales and Price (2015-2020) 12 Global Enterprise CRM Software Market Segment by Applications 12.1 Global Enterprise CRM Software Sales, Revenue and Market Share by Applications (2015-2020) 12.1.1 Global Enterprise CRM Software Sales and Market Share by Applications (2015-2020) 12.1.2 Global Enterprise CRM Software Revenue and Market Share by Applications (2015-2020) 12.2 BFSI Sales, Revenue and Growth Rate (2015-2020) 12.3 Healthcare Sales, Revenue and Growth Rate (2015-2020) 12.4 Education Sales, Revenue and Growth Rate (2015-2020) 12.5 Retail Sales, Revenue and Growth Rate (2015-2020) 12.6 IT and Telecom Sales, Revenue and Growth Rate (2015-2020) 12.7 Manufacturing Sales, Revenue and Growth Rate (2015-2020) 12.8 Others Sales, Revenue and Growth Rate (2015-2020) 13 Enterprise CRM Software Market Forecast by Regions (2020-2026) 13.1 Global Enterprise CRM Software Sales, Revenue and Growth Rate (2020-2026) 13.2 Enterprise CRM Software Market Forecast by Regions (2020-2026) 13.2.1 North America Enterprise CRM Software Market Forecast (2020-2026) 13.2.2 Europe Enterprise CRM Software Market Forecast (2020-2026) 13.2.3 Asia-Pacific Enterprise CRM Software Market Forecast (2020-2026) 13.2.4 Middle East and Africa Enterprise CRM Software Market Forecast (2020-2026) 13.2.5 South America Enterprise CRM Software Market Forecast (2020-2026) 13.3 Enterprise CRM Software Market Forecast by Types (2020-2026) 13.4 Enterprise CRM Software Market Forecast by Applications (2020-2026) 13.5 Enterprise CRM Software Market Forecast Under COVID-19 14 Appendix 14.1 Methodology 14.2 Research Data Source
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