Opinion mining (sometimes known as sentiment analysis or emotion AI) refers to the use of natural language processing, text analysis, computational linguistics, and biometrics to systematically identify, extract, quantify, and study affective states and subjective information. Sentiment analysis is widely applied to voice of the customer materials such as reviews and survey responses, online and social media, and healthcare materials for applications that range from marketing to customer service to clinical medicine.

Scope of the Report:

This report studies the Sentiment Analysis Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Sentiment Analysis Software market by product type and applications/end industries.

During 2017, the retail industry accounted for the majority market shares and dominated the sentiment analysis software market size. The online retail sector incorporates sentiment analysis software for collecting data from their customers to retain loyal customers and provide them with enhanced online shopping experiences based on their feedback. Additionally, the sentiment analysis software also helps in the analysis of competitive benchmarking and customer satisfaction index by collecting necessary data from retailers and their customers.

During 2017, the Americas was the leading contributor to the market and the region is expected to continue its market dominance during the forecast period as well. The region is witnessing a high adoption rate of sentiment analysis software in various industry verticals such as retail, BFSI, and healthcare to improve marketing abilities, risk management systems, and customer experience. Furthermore, factors such as substantial investments for expansion by retail giants such as eBay, Amazon, Yahoo, and Google and the high penetration of the Internet, will also boost the adoption of sentiment software in this region.

The global Sentiment Analysis Software market is valued at xx million in 2017 and is expected to reach xx million by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Sentiment Analysis Software.

Europe also play important roles in global market, with market size of xx million in 2017 and will be xx million in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

IBM

Angoss Software Corporation

Clarabridge

Bitext

Brandwatch

SAS Institute

General Sentiment

Lexalytics

Meltwater

NetOwl

Trackur

OdinText

OpenText

QuestionPro Survey Software

Social Smart Software

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

On-premises

Web-based

Market Segment by Applications, can be divided into

Retail

BFSI

Healthcare

Other

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Table Of Content

Table of Contents



1 Sentiment Analysis Software Market Overview

    1.1 Product Overview and Scope of Sentiment Analysis Software

    1.2 Classification of Sentiment Analysis Software by Types

        1.2.1 Global Sentiment Analysis Software Revenue Comparison by Types (2017-2023)

        1.2.2 Global Sentiment Analysis Software Revenue Market Share by Types in 2017

        1.2.3 On-premises

        1.2.4 Web-based

    1.3 Global Sentiment Analysis Software Market by Application

        1.3.1 Global Sentiment Analysis Software Market Size and Market Share Comparison by Applications (2013-2023)

        1.3.2 Retail

        1.3.3 BFSI

        1.3.4 Healthcare

        1.3.5 Other

    1.4 Global Sentiment Analysis Software Market by Regions

        1.4.1 Global Sentiment Analysis Software Market Size (Million ) Comparison by Regions (2013-2023)

        1.4.1 North America (USA, Canada and Mexico) Sentiment Analysis Software Status and Prospect (2013-2023)

        1.4.2 Europe (Germany, France, UK, Russia and Italy) Sentiment Analysis Software Status and Prospect (2013-2023)

        1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Sentiment Analysis Software Status and Prospect (2013-2023)

        1.4.4 South America (Brazil, Argentina, Colombia) Sentiment Analysis Software Status and Prospect (2013-2023)

        1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Sentiment Analysis Software Status and Prospect (2013-2023)

    1.5 Global Market Size of Sentiment Analysis Software (2013-2023)

2 Manufacturers Profiles

    2.1 IBM

        2.1.1 Business Overview

        2.1.2 Sentiment Analysis Software Type and Applications

            2.1.2.1 Product A

            2.1.2.2 Product B

        2.1.3 IBM Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.2 Angoss Software Corporation

        2.2.1 Business Overview

        2.2.2 Sentiment Analysis Software Type and Applications

            2.2.2.1 Product A

            2.2.2.2 Product B

        2.2.3 Angoss Software Corporation Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.3 Clarabridge

        2.3.1 Business Overview

        2.3.2 Sentiment Analysis Software Type and Applications

            2.3.2.1 Product A

            2.3.2.2 Product B

        2.3.3 Clarabridge Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.4 Bitext

        2.4.1 Business Overview

        2.4.2 Sentiment Analysis Software Type and Applications

            2.4.2.1 Product A

            2.4.2.2 Product B

        2.4.3 Bitext Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.5 Brandwatch

        2.5.1 Business Overview

        2.5.2 Sentiment Analysis Software Type and Applications

            2.5.2.1 Product A

            2.5.2.2 Product B

        2.5.3 Brandwatch Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.6 SAS Institute

        2.6.1 Business Overview

        2.6.2 Sentiment Analysis Software Type and Applications

            2.6.2.1 Product A

            2.6.2.2 Product B

        2.6.3 SAS Institute Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.7 General Sentiment

        2.7.1 Business Overview

        2.7.2 Sentiment Analysis Software Type and Applications

            2.7.2.1 Product A

            2.7.2.2 Product B

        2.7.3 General Sentiment Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.8 Lexalytics

        2.8.1 Business Overview

        2.8.2 Sentiment Analysis Software Type and Applications

            2.8.2.1 Product A

            2.8.2.2 Product B

        2.8.3 Lexalytics Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.9 Meltwater

        2.9.1 Business Overview

        2.9.2 Sentiment Analysis Software Type and Applications

            2.9.2.1 Product A

            2.9.2.2 Product B

        2.9.3 Meltwater Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.10 NetOwl

        2.10.1 Business Overview

        2.10.2 Sentiment Analysis Software Type and Applications

            2.10.2.1 Product A

            2.10.2.2 Product B

        2.10.3 NetOwl Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.11 Trackur

        2.11.1 Business Overview

        2.11.2 Sentiment Analysis Software Type and Applications

            2.11.2.1 Product A

            2.11.2.2 Product B

        2.11.3 Trackur Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.12 OdinText

        2.12.1 Business Overview

        2.12.2 Sentiment Analysis Software Type and Applications

            2.12.2.1 Product A

            2.12.2.2 Product B

        2.12.3 OdinText Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.13 OpenText

        2.13.1 Business Overview

        2.13.2 Sentiment Analysis Software Type and Applications

            2.13.2.1 Product A

            2.13.2.2 Product B

        2.13.3 OpenText Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.14 QuestionPro Survey Software

        2.14.1 Business Overview

        2.14.2 Sentiment Analysis Software Type and Applications

            2.14.2.1 Product A

            2.14.2.2 Product B

        2.14.3 QuestionPro Survey Software Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

    2.15 Social Smart Software

        2.15.1 Business Overview

        2.15.2 Sentiment Analysis Software Type and Applications

            2.15.2.1 Product A

            2.15.2.2 Product B

        2.15.3 Social Smart Software Sentiment Analysis Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global Sentiment Analysis Software Market Competition, by Players

    3.1 Global Sentiment Analysis Software Revenue and Share by Players (2013-2018)

    3.2 Market Concentration Rate

        3.2.1 Top 5 Sentiment Analysis Software Players Market Share

        3.2.2 Top 10 Sentiment Analysis Software Players Market Share

    3.3 Market Competition Trend

4 Global Sentiment Analysis Software Market Size by Regions

    4.1 Global Sentiment Analysis Software Revenue and Market Share by Regions

    4.2 North America Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    4.3 Europe Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    4.4 Asia-Pacific Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    4.5 South America Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    4.6 Middle East and Africa Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

5 North America Sentiment Analysis Software Revenue by Countries

    5.1 North America Sentiment Analysis Software Revenue by Countries (2013-2018)

    5.2 USA Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    5.3 Canada Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    5.4 Mexico Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

6 Europe Sentiment Analysis Software Revenue by Countries

    6.1 Europe Sentiment Analysis Software Revenue by Countries (2013-2018)

    6.2 Germany Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    6.3 UK Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    6.4 France Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    6.5 Russia Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    6.6 Italy Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Sentiment Analysis Software Revenue by Countries

    7.1 Asia-Pacific Sentiment Analysis Software Revenue by Countries (2013-2018)

    7.2 China Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    7.3 Japan Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    7.4 Korea Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    7.5 India Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    7.6 Southeast Asia Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

8 South America Sentiment Analysis Software Revenue by Countries

    8.1 South America Sentiment Analysis Software Revenue by Countries (2013-2018)

    8.2 Brazil Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    8.3 Argentina Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    8.4 Colombia Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Sentiment Analysis Software by Countries

    9.1 Middle East and Africa Sentiment Analysis Software Revenue by Countries (2013-2018)

    9.2 Saudi Arabia Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    9.3 UAE Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    9.4 Egypt Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    9.5 Nigeria Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

    9.6 South Africa Sentiment Analysis Software Revenue and Growth Rate (2013-2018)

10 Global Sentiment Analysis Software Market Segment by Type

    10.1 Global Sentiment Analysis Software Revenue and Market Share by Type (2013-2018)

    10.2 Global Sentiment Analysis Software Market Forecast by Type (2018-2023)

    10.3 On-premises Revenue Growth Rate (2013-2023)

    10.4 Web-based Revenue Growth Rate (2013-2023)

11 Global Sentiment Analysis Software Market Segment by Application

    11.1 Global Sentiment Analysis Software Revenue Market Share by Application (2013-2018)

    11.2 Sentiment Analysis Software Market Forecast by Application (2018-2023)

    11.3 Retail Revenue Growth (2013-2018)

    11.4 BFSI Revenue Growth (2013-2018)

    11.5 Healthcare Revenue Growth (2013-2018)

    11.6 Other Revenue Growth (2013-2018)

12 Global Sentiment Analysis Software Market Size Forecast (2018-2023)

    12.1 Global Sentiment Analysis Software Market Size Forecast (2018-2023)

    12.2 Global Sentiment Analysis Software Market Forecast by Regions (2018-2023)

    12.3 North America Sentiment Analysis Software Revenue Market Forecast (2018-2023)

    12.4 Europe Sentiment Analysis Software Revenue Market Forecast (2018-2023)

    12.5 Asia-Pacific Sentiment Analysis Software Revenue Market Forecast (2018-2023)

    12.6 South America Sentiment Analysis Software Revenue Market Forecast (2018-2023)

    12.7 Middle East and Africa Sentiment Analysis Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

    14.1 Methodology

    14.2 Data Source

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