Insights into the Industry
The outsourced call centers industry has been witnessing optimal growth in recent years and is likely to continue even in upcoming years. The growth of outsourced call centers ’s industry size can be attributed to rising investments in research & development activities, entry of new players, product innovation, technological breakthroughs, effective allocation of resources, and growing competition among business rivals to expand its regional as well as customer base. Supportive government policies and incentives, as well as favorable laws, are projected to determine the growth of the outsourced call centers market in foreseeable future. An increase in the spending capacity of customers with the rise in disposable income will further contribute towards outsourced call centers 's market proceeds.
This market research report is a comprehensive overview of the events taking place in the outsourced call centers industry and impacting its growth. Our report divides the outsourced call centers market into various segments or categories based on products, applications, region, etc. Additionally, our research analysts have listed the key players of the global outsourced call centers market and compared them based on metrics such as market revenue, Y-O-Y sales, shipments volume, historical data, and successful implementation of business strategies such as strategic alliances, mergers & acquisitions, joint ventures, product development, and partnerships & collaborations.
Market Research Store (MRS) published a brand new report titled “Outsourced Call Centers Market research report which is segmented by Products (Mass Market Center, B2B Center, Universal Center), by Applications (BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence, Telecommunications & IT, Manufacturing), by Key Players/Companies Serco, Sykes Enterprises, Atento, Transcom, Comdata, Teleperformance, TeleTech Holdings, Arvato, Alorica, Concentrix (Convergys), HKT Teleservices, Acticall (Sitel)”. In 2020, the global outsourced call centers market value was registered at XX (USD Million/Billion) and is predicted to reach XX (USD Million/Billion) at a CAGR of XX% by 2028.
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| Report Attributes | Report Details |
|---|---|
| Report Title | Outsourced Call Centers Market Research Report |
| By Products | Mass Market Center, B2B Center, Universal Center |
| By Applications | BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence, Telecommunications & IT, Manufacturing |
| By Key Players | Serco, Sykes Enterprises, Atento, Transcom, Comdata, Teleperformance, TeleTech Holdings, Arvato, Alorica, Concentrix (Convergys), HKT Teleservices, Acticall (Sitel) |
| Regions Covered | North America, Europe, Asia Pacific (APAC), Latin America, Middle East And Africa (MEA) |
| Countries Covered | North America : U.S and Canada Europe : U.K, Spain, Germany, Italy, Russia, France, Rest of Europe APAC : Japan, India, China, Australia, South Korea, South East Asia, Rest of Asia Pacific Latin America : Mexico, Brazil The Middle East And Africa : South Africa, UAE, Saudi Arab, Rest of MEA |
| Base Year | 2020 |
| Historical Year | 2016to 2020 (Depending on availability, data from 2010 can be offered) |
| Forecast Year | 2028 |
| Number of Pages | 117 |
| Customization Available | Yes, the report can be tailored to meet your specific requirements. |
Based on these findings, the global outsourced call centers industry study suggests strategies to existing market participants as to how they can improve & reinforce their market position. In addition to this, the study also recommends successful market penetrating strategies for new entrants. Furthermore, outsourced call centers industry study report has included all major manufacturers and distributors operating in the outsourced call centers market across all major regions.
Outsourced Call Centers Market Strategic Analysis
Various analytical methods such as Porter’s Five Force Analysis, SWOT analysis, Market Share Analysis, Competitive Analysis, PESTEL Analysis, Market Attractiveness Analysis, and Value Chain Analysis have been used to analyze the market in the research report. These assessments help users of the report in examining and evaluating outsourced call centers market on the basis of different metrics such as switching costs, economies of scale, current sales, brand loyalty, brand equity, capital investments, production rights, research & development activities, copyrights & patents, legislations, effects of promotional activities, and consumer preferences.
The information provided in our market research report is anticipated to help the industry stakeholders in the effective decision-making process and successful business outcomes. Moreover, we have been using Ansoff Matrix to help firms analyze and plan their business growth strategies.
Additionally, our report contains a growth-share matrix that aids firms’ business decisions for prioritizing their myriad businesses. We have also included GE Nine Cell Matrix that is helpful in making strategic planning and can help firms in determining their position in the market along with analyzing their growth strategies.
Our researchers also make use of the perceptual map to demonstrate how to target consumers feel about a given brand and form perception about it. We have also included the Customer-Based Brand Equity (CBBE) Model for helping firms effectively position their brands.
Outsourced Call Centers Market Key Trends Analysis
The key factors influencing the growth of the outsourced call centers market have been assessed in the report. Factors having a huge influence on market demand and restraining factors that impact the development of the market are both addressed rigorously & in-depth in our global market research report.
Furthermore, trends that play a key role in market’s growth are discussed comprehensively in the report. Moreover, a large number of qualitative factors or measurements are included in the report and this includes operating risks and major obstacles encountered by players in the industry.
Outsourced Call Centers Market Key Segment Analysis
The report delivers a critical assessment on the outsourced call centers market by segmenting it based on Products, Applications, and region. All the segments and categories of the outsourced call centers market have been evaluated based on past, present and future trends and are key parameters determining & defining the growth of the market.
The data for the market and its segments and categories are provided from 2016 to 2028. The report has identified the key segments and categories contributing substantially towards overall market growth in terms of revenue & volume.
Based on Products, the global outsourced call centers market is segmented into Mass Market Center, B2B Center, Universal Center. Comprehensive qualitative and quantitative this segment analysis will be provided in the report from 2016 to 2028.
Based on Applications, market is divided into BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence, Telecommunications & IT, Manufacturing. A slew of business growth opportunities and dynamics affecting the different segments are analyzed and discussed in the report.
Impact Assessment of COVID-19
The COVID-19 outbreak has wreaked havoc on worldwide economic and social systems. The disease has entered several industries' value and supply chains, including the outsourced call centers market. The government imposed lockdowns in various locations. We will examine the impact of the COVID-19 pandemic on the global market, looking at both demand and supply.
The COVID-19 pandemic's short- and long-term impacts would be explored to provide a summary. This would help build business plans for all market participants, including manufacturers, vendors, suppliers, distributors, and end-users, during and after the epidemic.
Outsourced Call Centers Market Regional Trends and Market Player’s Analysis
On the basis of region, the market is segregated into North America, Latin America, Asia Pacific, Europe, and the Middle East & Africa.
The major players holding a huge chunk of market share in the global outsourced call centers market and impacting market profitability are evaluated after considering their product & services revenue, sales, business plans, innovations, and growth rate. The final position of a player in the market depends on market events or market happenings, new product launches, mergers & acquisitions, benchmarking, regional expansions, and technical innovations.
For all the key stakeholders of the market, value chain and technology ecosystem, as well as the information provided in this market research report, will prove beneficial. The study offers an outline of the company’s market share and an extensive summary of the major players in the outsourced call centers market.
Some of the leading players profiled in the global outsourced call centers market are,
- Serco
- Sykes Enterprises
- Atento
- Transcom
- Comdata
- Teleperformance
- TeleTech Holdings
- Arvato
- Alorica
- Concentrix (Convergys)
- HKT Teleservices
- Acticall (Sitel)
The Key Audiences for Outsourced Call Centers Market Report
- Research Institutes & consulting firms
- Industry Leaders, as well as companies, aspiring to enter the outsourced call centers market
- Student and universities
- Solution Providers, product providers, service providers, and other players in the industry
- Associated private firms and government bodies
- Individuals interested to learn about market
The report segments of the global outsourced call centers market are as follows:
Global Outsourced Call Centers Market: By Products
- Mass Market Center
- B2B Center
- Universal Center
Global Outsourced Call Centers Market: By Applications
- BFSI
- Retail
- Government
- IT & Telecommunication
- Defense Aerospace & Intelligence
- Telecommunications & IT
- Manufacturing
The Most Important Research Methodologies
Primary sources include industry experts from management corporations, processing organizations, and analytical service providers who serve businesses across the sector's value chain. We interviewed key sources to acquire qualitative and quantitative data and analyse future prospects.
Primary research undertaken for this report comprised interviews with industry professionals such as CEOs, Vice Presidents, Marketing Directors and Technology Directors of strong core organizations and institutions in major outsourced call centers . We interviewed them to get qualitative and quantitative data.
The following are the justifications for purchasing the global Outsourced Call Centers market report:
- Statistical data is well-referenced, and the source is a significant resource for directing interested companies.
- Market development trends and marketing channels that are cutting-edge are discussed.
- The feasibility and growth rate of the market as a whole over the foreseeable future are determined.
- The competitive landscape and demographic research provide a clear picture of the current state of the market on an international scale.
- A thorough examination of development policies and plans, manufacturing processes, and costing provides a more accurate picture of import/export consumption, supply and demand, pricing, revenue, and gross margins, among other things.
- Customization is possible based on the client's requirements.
Frequently Asked Questions
- Serco
- Sykes Enterprises
- Atento
- Transcom
- Comdata
- Teleperformance
- TeleTech Holdings
- Arvato
- Alorica
- Concentrix (Convergys)
- HKT Teleservices
- Acticall (Sitel)
Table Of Content
Table of Content 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Regulatory Scenario by Region/Country 1.4 Market Investment Scenario Strategic 1.5 Market Analysis by Type 1.5.1 Global Outsourced Call Centers Market Share by Type (2020-2026) 1.5.2 Mass Market Center 1.5.3 B2B Center 1.5.4 Universal Center 1.6 Market by Application 1.6.1 Global Outsourced Call Centers Market Share by Application (2020-2026) 1.6.2 BFSI 1.6.3 Retail 1.6.4 Government 1.6.5 IT & Telecommunication 1.6.6 Defense Aerospace & Intelligence 1.6.7 Telecommunications & IT 1.6.8 Manufacturing 1.7 Outsourced Call Centers Industry Development Trends under COVID-19 Outbreak 1.7.1 Global COVID-19 Status Overview 1.7.2 Influence of COVID-19 Outbreak on Outsourced Call Centers Industry Development 2. Global Market Growth Trends 2.1 Industry Trends 2.1.1 SWOT Analysis 2.1.2 Porter’s Five Forces Analysis 2.2 Potential Market and Growth Potential Analysis 2.3 Industry News and Policies by Regions 2.3.1 Industry News 2.3.2 Industry Policies 2.4 Industry Trends Under COVID-19 3 Value Chain of Outsourced Call Centers Market 3.1 Value Chain Status 3.2 Outsourced Call Centers Manufacturing Cost Structure Analysis 3.2.1 Production Process Analysis 3.2.2 Manufacturing Cost Structure of Outsourced Call Centers 3.2.3 Labor Cost of Outsourced Call Centers 3.2.3.1 Labor Cost of Outsourced Call Centers Under COVID-19 3.3 Sales and Marketing Model Analysis 3.4 Downstream Major Customer Analysis (by Region) 3.5 Value Chain Status Under COVID-19 4 Players Profiles 4.1 Serco 4.1.1 Serco Basic Information 4.1.2 Outsourced Call Centers Product Profiles, Application and Specification 4.1.3 Serco Outsourced Call Centers Market Performance (2015-2020) 4.1.4 Serco Business Overview 4.2 Sykes Enterprises 4.2.1 Sykes Enterprises Basic Information 4.2.2 Outsourced Call Centers Product Profiles, Application and Specification 4.2.3 Sykes Enterprises Outsourced Call Centers Market Performance (2015-2020) 4.2.4 Sykes Enterprises Business Overview 4.3 Atento 4.3.1 Atento Basic Information 4.3.2 Outsourced Call Centers Product Profiles, Application and Specification 4.3.3 Atento Outsourced Call Centers Market Performance (2015-2020) 4.3.4 Atento Business Overview 4.4 Transcom 4.4.1 Transcom Basic Information 4.4.2 Outsourced Call Centers Product Profiles, Application and Specification 4.4.3 Transcom Outsourced Call Centers Market Performance (2015-2020) 4.4.4 Transcom Business Overview 4.5 Comdata 4.5.1 Comdata Basic Information 4.5.2 Outsourced Call Centers Product Profiles, Application and Specification 4.5.3 Comdata Outsourced Call Centers Market Performance (2015-2020) 4.5.4 Comdata Business Overview 4.6 Teleperformance 4.6.1 Teleperformance Basic Information 4.6.2 Outsourced Call Centers Product Profiles, Application and Specification 4.6.3 Teleperformance Outsourced Call Centers Market Performance (2015-2020) 4.6.4 Teleperformance Business Overview 4.7 TeleTech Holdings 4.7.1 TeleTech Holdings Basic Information 4.7.2 Outsourced Call Centers Product Profiles, Application and Specification 4.7.3 TeleTech Holdings Outsourced Call Centers Market Performance (2015-2020) 4.7.4 TeleTech Holdings Business Overview 4.8 Arvato 4.8.1 Arvato Basic Information 4.8.2 Outsourced Call Centers Product Profiles, Application and Specification 4.8.3 Arvato Outsourced Call Centers Market Performance (2015-2020) 4.8.4 Arvato Business Overview 4.9 Alorica 4.9.1 Alorica Basic Information 4.9.2 Outsourced Call Centers Product Profiles, Application and Specification 4.9.3 Alorica Outsourced Call Centers Market Performance (2015-2020) 4.9.4 Alorica Business Overview 4.10 Concentrix (Convergys) 4.10.1 Concentrix (Convergys) Basic Information 4.10.2 Outsourced Call Centers Product Profiles, Application and Specification 4.10.3 Concentrix (Convergys) Outsourced Call Centers Market Performance (2015-2020) 4.10.4 Concentrix (Convergys) Business Overview 4.11 HKT Teleservices 4.11.1 HKT Teleservices Basic Information 4.11.2 Outsourced Call Centers Product Profiles, Application and Specification 4.11.3 HKT Teleservices Outsourced Call Centers Market Performance (2015-2020) 4.11.4 HKT Teleservices Business Overview 4.12 Acticall (Sitel) 4.12.1 Acticall (Sitel) Basic Information 4.12.2 Outsourced Call Centers Product Profiles, Application and Specification 4.12.3 Acticall (Sitel) Outsourced Call Centers Market Performance (2015-2020) 4.12.4 Acticall (Sitel) Business Overview 5 Global Outsourced Call Centers Market Analysis by Regions 5.1 Global Outsourced Call Centers Sales, Revenue and Market Share by Regions 5.1.1 Global Outsourced Call Centers Sales by Regions (2015-2020) 5.1.2 Global Outsourced Call Centers Revenue by Regions (2015-2020) 5.2 North America Outsourced Call Centers Sales and Growth Rate (2015-2020) 5.3 Europe Outsourced Call Centers Sales and Growth Rate (2015-2020) 5.4 Asia-Pacific Outsourced Call Centers Sales and Growth Rate (2015-2020) 5.5 Middle East and Africa Outsourced Call Centers Sales and Growth Rate (2015-2020) 5.6 South America Outsourced Call Centers Sales and Growth Rate (2015-2020) 6 North America Outsourced Call Centers Market Analysis by Countries 6.1 North America Outsourced Call Centers Sales, Revenue and Market Share by Countries 6.1.1 North America Outsourced Call Centers Sales by Countries (2015-2020) 6.1.2 North America Outsourced Call Centers Revenue by Countries (2015-2020) 6.1.3 North America Outsourced Call Centers Market Under COVID-19 6.2 United States Outsourced Call Centers Sales and Growth Rate (2015-2020) 6.2.1 United States Outsourced Call Centers Market Under COVID-19 6.3 Canada Outsourced Call Centers Sales and Growth Rate (2015-2020) 6.4 Mexico Outsourced Call Centers Sales and Growth Rate (2015-2020) 7 Europe Outsourced Call Centers Market Analysis by Countries 7.1 Europe Outsourced Call Centers Sales, Revenue and Market Share by Countries 7.1.1 Europe Outsourced Call Centers Sales by Countries (2015-2020) 7.1.2 Europe Outsourced Call Centers Revenue by Countries (2015-2020) 7.1.3 Europe Outsourced Call Centers Market Under COVID-19 7.2 Germany Outsourced Call Centers Sales and Growth Rate (2015-2020) 7.2.1 Germany Outsourced Call Centers Market Under COVID-19 7.3 UK Outsourced Call Centers Sales and Growth Rate (2015-2020) 7.3.1 UK Outsourced Call Centers Market Under COVID-19 7.4 France Outsourced Call Centers Sales and Growth Rate (2015-2020) 7.4.1 France Outsourced Call Centers Market Under COVID-19 7.5 Italy Outsourced Call Centers Sales and Growth Rate (2015-2020) 7.5.1 Italy Outsourced Call Centers Market Under COVID-19 7.6 Spain Outsourced Call Centers Sales and Growth Rate (2015-2020) 7.6.1 Spain Outsourced Call Centers Market Under COVID-19 7.7 Russia Outsourced Call Centers Sales and Growth Rate (2015-2020) 7.7.1 Russia Outsourced Call Centers Market Under COVID-19 8 Asia-Pacific Outsourced Call Centers Market Analysis by Countries 8.1 Asia-Pacific Outsourced Call Centers Sales, Revenue and Market Share by Countries 8.1.1 Asia-Pacific Outsourced Call Centers Sales by Countries (2015-2020) 8.1.2 Asia-Pacific Outsourced Call Centers Revenue by Countries (2015-2020) 8.1.3 Asia-Pacific Outsourced Call Centers Market Under COVID-19 8.2 China Outsourced Call Centers Sales and Growth Rate (2015-2020) 8.2.1 China Outsourced Call Centers Market Under COVID-19 8.3 Japan Outsourced Call Centers Sales and Growth Rate (2015-2020) 8.3.1 Japan Outsourced Call Centers Market Under COVID-19 8.4 South Korea Outsourced Call Centers Sales and Growth Rate (2015-2020) 8.4.1 South Korea Outsourced Call Centers Market Under COVID-19 8.5 Australia Outsourced Call Centers Sales and Growth Rate (2015-2020) 8.6 India Outsourced Call Centers Sales and Growth Rate (2015-2020) 8.6.1 India Outsourced Call Centers Market Under COVID-19 8.7 Southeast Asia Outsourced Call Centers Sales and Growth Rate (2015-2020) 8.7.1 Southeast Asia Outsourced Call Centers Market Under COVID-19 9 Middle East and Africa Outsourced Call Centers Market Analysis by Countries 9.1 Middle East and Africa Outsourced Call Centers Sales, Revenue and Market Share by Countries 9.1.1 Middle East and Africa Outsourced Call Centers Sales by Countries (2015-2020) 9.1.2 Middle East and Africa Outsourced Call Centers Revenue by Countries (2015-2020) 9.1.3 Middle East and Africa Outsourced Call Centers Market Under COVID-19 9.2 Saudi Arabia Outsourced Call Centers Sales and Growth Rate (2015-2020) 9.3 UAE Outsourced Call Centers Sales and Growth Rate (2015-2020) 9.4 Egypt Outsourced Call Centers Sales and Growth Rate (2015-2020) 9.5 Nigeria Outsourced Call Centers Sales and Growth Rate (2015-2020) 9.6 South Africa Outsourced Call Centers Sales and Growth Rate (2015-2020) 10 South America Outsourced Call Centers Market Analysis by Countries 10.1 South America Outsourced Call Centers Sales, Revenue and Market Share by Countries 10.1.1 South America Outsourced Call Centers Sales by Countries (2015-2020) 10.1.2 South America Outsourced Call Centers Revenue by Countries (2015-2020) 10.1.3 South America Outsourced Call Centers Market Under COVID-19 10.2 Brazil Outsourced Call Centers Sales and Growth Rate (2015-2020) 10.2.1 Brazil Outsourced Call Centers Market Under COVID-19 10.3 Argentina Outsourced Call Centers Sales and Growth Rate (2015-2020) 10.4 Columbia Outsourced Call Centers Sales and Growth Rate (2015-2020) 10.5 Chile Outsourced Call Centers Sales and Growth Rate (2015-2020) 11 Global Outsourced Call Centers Market Segment by Types 11.1 Global Outsourced Call Centers Sales, Revenue and Market Share by Types (2015-2020) 11.1.1 Global Outsourced Call Centers Sales and Market Share by Types (2015-2020) 11.1.2 Global Outsourced Call Centers Revenue and Market Share by Types (2015-2020) 11.2 Mass Market Center Sales and Price (2015-2020) 11.3 B2B Center Sales and Price (2015-2020) 11.4 Universal Center Sales and Price (2015-2020) 12 Global Outsourced Call Centers Market Segment by Applications 12.1 Global Outsourced Call Centers Sales, Revenue and Market Share by Applications (2015-2020) 12.1.1 Global Outsourced Call Centers Sales and Market Share by Applications (2015-2020) 12.1.2 Global Outsourced Call Centers Revenue and Market Share by Applications (2015-2020) 12.2 BFSI Sales, Revenue and Growth Rate (2015-2020) 12.3 Retail Sales, Revenue and Growth Rate (2015-2020) 12.4 Government Sales, Revenue and Growth Rate (2015-2020) 12.5 IT & Telecommunication Sales, Revenue and Growth Rate (2015-2020) 12.6 Defense Aerospace & Intelligence Sales, Revenue and Growth Rate (2015-2020) 12.7 Telecommunications & IT Sales, Revenue and Growth Rate (2015-2020) 12.8 Manufacturing Sales, Revenue and Growth Rate (2015-2020) 13 Outsourced Call Centers Market Forecast by Regions (2020-2026) 13.1 Global Outsourced Call Centers Sales, Revenue and Growth Rate (2020-2026) 13.2 Outsourced Call Centers Market Forecast by Regions (2020-2026) 13.2.1 North America Outsourced Call Centers Market Forecast (2020-2026) 13.2.2 Europe Outsourced Call Centers Market Forecast (2020-2026) 13.2.3 Asia-Pacific Outsourced Call Centers Market Forecast (2020-2026) 13.2.4 Middle East and Africa Outsourced Call Centers Market Forecast (2020-2026) 13.2.5 South America Outsourced Call Centers Market Forecast (2020-2026) 13.3 Outsourced Call Centers Market Forecast by Types (2020-2026) 13.4 Outsourced Call Centers Market Forecast by Applications (2020-2026) 13.5 Outsourced Call Centers Market Forecast Under COVID-19 14 Appendix 14.1 Methodology 14.2 Research Data Source
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